Deputy Manager Service

Eaton; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Eaton in Chennai is seeking a detail-oriented service engineer to install, commission, and maintain 3‑phase UPS systems at customer sites. The role demands hands-on troubleshooting and a strong commitment to service quality.

You will coordinate with clients, engineers and technicians to deliver timely services, perform preventive maintenance, safety checks, and generate reports. A technical diploma or BE/BTech with UPS experience and solid electrical knowledge are essential.

Qualifications

• Electrical and electronics knowledge required.
• Experience with UPS knowledge mandatory.
• Excellent listening and customer service skills.

Responsibilities

• Install, commission, and service 3-phase UPS at customer sites.
• Coordinate with clients, engineers, and technicians to deliver services.
• Prepare and present reports to managers and supervisors.
• Monitor equipment performance and conduct safety checks.
• Calibrate measuring instruments and manage field kit.
• Maintain inventory and reorder materials when needed.

Skills

Electrical

Electronics

UPS knowledge

Customer service

Listening skills

Troubleshooting

Education

Technical Diploma

BE/BTech

Job description

What You’ll Do

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

What You’ll Do

Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning.

• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Ability to execute projects and related vendor coordination.
• Assign calls to ASPs and closely working with to get task completion.
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.
• Monitoring inventory and reordering materials when needed.

Other Responsibilities

• To search for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories & batteries etc.
• Ability to handle team of 2-3 contract engineers if required.

Qualifications

Technical Diploma or BE or BTech

Bachelor of Engineering experience range required in between ( _4 to 6___ Years) OR in case of Diploma experience range should be in between ( __7 to 9_ Years )

Skills

Electrical, Electronics knowledge is a must

Relevant experience with UPS knowledge is mandatory

1. Excellent listening and customer service skills.

• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.