Service Engineer

Eaton Corporation; Kamrup Metropolitan; On-site; INR 550,000 - 900,000; Full time

Job summary

Eaton Corporation in India seeks a field service engineer to manage UPS break down maintenance, preventive maintenance, installation, and commissioning. You will interact with clients, engineers, and technicians to ensure effective service delivery and maintain RT & TAT per SLA.

You will also handle escalations, provide training for FSEs and Sr. FSEs, coordinate with vendors for projects, and actively pursue service revenue opportunities with major accounts.

Qualifications

• Bachelor or Diploma with relevant field experience listed in the ad.
• BE/B.Tech: Minimum 5 years of relevant experience.
• Diploma: Minimum 8 years of relevant experience.

Responsibilities

• Provide high level customer service during UPS maintenance, preventive maintenance, installation and commissioning.
• Coordinate with clients, engineers and technicians to ensure service delivery.
• Own end-to-end responsibility of RT & TAT as per SLA and manage escalations.
• Conduct regular training for FSEs & Sr. FSEs and coordinate with vendors for projects.
• Assign calls to ASPs and ensure task completion with major/key accounts.
• Search for business opportunities to increase service revenue (AMC, UPS accessories & batteries).

Skills

Electrical knowledge

UPS knowledge

Customer service skills

Communication skills

Education

BE/B.Tech

Diploma

Job description

What you’ll do:

• Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Should Own & Ensure end to end responsibility of RT & TAT for the customer as per committed SLA
• Handling & Resolving Escalations within Committed SLA
• Regular Training to be conducted for the FSEs & Sr. FSEs
• Ability to execute projects and related vendor coordination.
• Assign calls to ASPs and closely working with to get task completion.
• Need to Regular Meetings with All Major / Key Accounts
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.

Other Responsibilities

• To search for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories & batteries etc.
• Ability to handle team of 2-3 contract engineers if required

Qualifications:

• BE/B.Tech: Minimum 5 years of relevant experience.
• Diploma: Minimum 8 years of relevant experience

Skills:

• Electrical, Electronics knowledge is a must
• Relevant experience with UPS knowledge is mandatory
• Excellent listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.