Service Engineer

Eaton Corporation; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

Eaton Corporation in Chennai, India is seeking a detail-oriented service engineer to install, commission and service UPS systems at customer sites. The role covers 3-phase UPS maintenance and on-site servicing with a focus on safety and quality.

You will perform preventive maintenance, breakdown services, and customer demonstrations, while coordinating with clients and technicians to ensure timely delivery. A technical diploma or BE/BTech and relevant experience are required.

Qualifications

• Technical Diploma or BE or BTech required.
• Experience range: 3–5 years for BE/BTech; 6–8 years for Diploma.

Responsibilities

• Providing high level of customer service in UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure customers are educated on safe and effective equipment use.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Providing recommendations about new features and product improvements.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• Ensuring instruments are calibrated and tools available in the field kit as required.
• Monitoring inventory and reordering materials when needed.
• Searching for business opportunities to increase service revenue (AMC, UPS accessories & batteries).

Skills

Electrical knowledge

Electronics knowledge

UPS knowledge

Customer service

Troubleshooting

Communication

Pressure handling

Growth mindset

Education

Technical Diploma

BE or BTech

Job description

We are searching for a detail-orientated, deadline-driven service engineer to join Eaton. The service engineer's responsibilities include installation, commissioning, preventive maintnenace and servicing breakdowns at customer sites. An outstanding service engineer will exhibit resourcefulness as well as active listening and troubleshooting skills.

What you’ll do:

• Providing high level of customer service in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance & installation and commissioning.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback
• Conducting quality assurance and safety checks on all equipment
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
• Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
• Providing recommendations about new features and product improvements required.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.
• To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.
• Monitoring inventory and reordering materials when needed.

Other Responsibilities

• To search for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories & batteries etc.

Qualifications:

• Technical Diploma or BE or BTech
• Bachelor of Engineering experience range required in between ( __3 to 5_ Years) OR in case of Diploma experience range should be in between ( _6 to 8__ Years )

Skills:

• Electrical, Electronics knowledge is a must
• Relevant experience with UPS knowledge is mandatory
• Excellent listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and growth mindset.
• Ability to pick technical issues and provide quick resolution.