Service Engineer

EVM India; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

EVM India is seeking a Service Engineer to diagnose, repair, test, and maintain electronic and IT products. The role includes both workshop repairs and onsite service calls, with accurate CRM-based documentation and system updates.

The candidate will perform entry level screening, fault finding, and repair activities, while managing spare parts inventory and ensuring quality checks. Freshers with strong practical electronics knowledge are welcome.

Qualifications

• Diploma in electronics or related field required, with hands-on repair experience.
• 0–3 years experience in electronics repair or IT product servicing.
• Freshers with strong practical electronics knowledge welcome.

Responsibilities

• Perform Entry Level Screening (ELS) of products received for service and identify issues.
• Diagnose faults in electronic and IT products using testing methods and tools.
• Repair electronic and IT products as per the repair process and replace defective parts.
• Record and update product/service details in the CRM and manage replacements.
• Conduct Quality Check after repairs and ensure product meets standards.
• Maintain inventory of service parts and conduct stock verification.
• Attend onsite service calls, troubleshoot, repair onsite where feasible, and close tickets.
• Follow SOPs, safety guidelines, and escalate complex issues when needed.

Skills

Fault finding

Troubleshooting

Electronics knowledge

CRM basics

Documentation

Onsite service

Inventory management

Customer communication

Independent work

Travel willingness

Education

Diploma in Electronics / Electronics & Telecommunication / Electrical & Electronics

Tools

CRM system

Job description

Company Description EVM India is a “Made in India” consumer electronics brand focused on delivering value-for-money products that meet diverse consumer needs. The brand has an established presence in the Indian B2B market and a strong distribution network across the country. EVM India is positioning itself as a new-age technology company committed to efficient, reliable, and user-friendly solutions. The company aims to positively influence consumer purchase decisions by offering products that reflect quality, care, and responsiveness to everyday requirements.

Position Overview

We are looking for a Service Engineer responsible for diagnosing, repairing, testing, and maintaining electronic and IT products. The role involves both workshop-based repairs and onsite service calls, with accurate documentation and system updates through CRM.

Key Responsibilities / KRAs

1. Product Entry Level Screening (ELS)

• Perform Entry Level Screening (ELS) of products received for service.
• Identify visible and functional issues during initial inspection.
• Follow defined ELS procedures and service guidelines.

2. Fault Finding & Diagnosis

• Diagnose faults in electronic and IT products using appropriate testing methods and tools.
• Identify defective components, parts, or assemblies.
• Determine the root cause of product failure before initiating repairs
• Repair electronic and IT products as per the prescribed ELS and repair process.
• Replace defective components/parts as required.
• Ensure proper handling of products, tools, and components during repair.
• Complete repairs within defined turnaround time (TAT).

4. CRM & Service Process

• Record and update product/service details accurately in the CRM.
• Consume and record replacement parts through CRM.
• Perform AWP login through CRM as per the defined process.
• Update the CRM once the repair is completed.
• Maintain accurate service records and repair history.

5. Quality Check

• Conduct a Quality Check (QC) after completing every repair.
• Verify that the product is functioning as per required specifications.
• Ensure the repaired product meets defined quality standards before dispatch or closure.

6. Inventory Management

• Maintain accurate inventory of service parts and products.
• Conduct regular physical stock verification against system records.
• Ensure proper consumption and accounting of spare parts.
• Report discrepancies in physical stock versus system inventory.

7. Onsite Service Calls

• Attend onsite customer service calls for product diagnosis and repair.
• Understand the customer's issue and perform necessary troubleshooting.
• Repair the product onsite wherever feasible.
• Close service calls in the CRM after successful resolution.
• Maintain professional communication and customer service standards.

8. Safety & Process Compliance

• Follow company SOPs, service procedures, and safety guidelines.
• Handle electronic components and equipment carefully.
• Maintain a clean and organized repair/work area.
• Escalate complex or unresolved technical issues to the concerned senior/team.

Desired Skills

• Strong fault-finding and troubleshooting skills.
• Knowledge of electronics and IT products.
• Hands-on experience in electronic product repair.
• Ability to read and understand basic circuit diagrams and technical specifications.
• Good knowledge of electronic components and their functions.
• Basic computer and CRM knowledge.
• Good documentation and record-keeping skills.
• Ability to manage spare parts and inventory.
• Good customer handling and communication skills.
• Ability to work independently during onsite service calls.
• Problem-solving and analytical ability.
• Willingness to travel for onsite service requirements.

Educational Qualification

Diploma in Electronics / Electronics & Telecommunication / Electrical & Electronics

Candidates with relevant technical qualifications and hands-on repair experience may also be considered.

Experience

0–3 years of experience in electronics repair, IT product servicing, consumer electronics, or a related technical service environment.

Freshers with strong practical knowledge of electronics and troubleshooting may also be considered for an entry-level position.