Service Engineer

REMIDIO INNOVATIVE SOLUTIONS; Ahmedabad District; On-site; INR 400,000 - 600,000; Full time

Job summary

REMIDIO INNOVATIVE SOLUTIONS, located in India, is seeking a dedicated individual to lead business processes and implement screening programs. The role will require installation and maintenance of ophthalmic equipment at client sites, along with providing training and technical support.

Candidates should have strong analytical skills and the ability to manage multiple projects in a fast-paced environment, collaborating with various stakeholders to enhance healthcare solutions.

Qualifications

• Strong data analytics and report writing skills.
• Ability to interact with stakeholders at all levels.
• Experience in providing on-site training.

Responsibilities

• Install ophthalmic equipment at client sites.
• Attend service calls for troubleshooting.
• Develop and implement preventive maintenance schedules.
• Provide training on usage and maintenance of ophthalmic equipment.
• Maintain accurate service activity records.
• Collaborate with the sales team for technical support.

Skills

Data analytics skills

Technical support skills

Organizational skills

Problem-solving skills

Job description

Overview

Remidio Innovative Solutions Private Limited is seeking a dedicated and passionate individual to work in a fast-paced environment to lead business processes and implementation of screening programs. This role involves leveraging Remidio technologies, including hardware and AI solutions, to enhance early detection and treatment of eye conditions and systemic diseases. The successful candidate will work closely with donors, clients, government health officials, healthcare providers, and technology partners. The role will focus on supporting the department head on new partner/client acquisition, business operations, successful operationalization, and monitoring of screening programs. The role will also require strong data analytics and report writing skills.

Responsibilities

• Install ophthalmic equipment at client sites, ensuring proper functionality and customization as per client requirements.
• Attend service calls for troubleshooting and repair of ophthalmic devices, both remotely and on-site.
• Develop and implement preventive maintenance schedules and conduct routine PMS visits to ensure equipment reliability.
• Provide on-site training to clients on the usage and maintenance of ophthalmic equipment.
• Maintain accurate records of service activities, including detailed service reports and equipment history.
• Collaborate with the sales team to provide technical support during pre-sales activities and product demonstrations.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Adept at data representation and reporting.
• Ability to interact with stakeholders across all levels of the organization.
• Excellent organizational and time management skills.
• Ability to manage multiple projects in a fast-paced and dynamic environment.
• Ability to prioritize tasks and adapt quickly to changing requirements.
• Strong problem-solving and critical-thinking abilities.
• Ability to work effectively in a fast-paced environment.
• Collaborative working style and team orientation.
• Ability to balance strategic thinking with execution.