Service Desk Workforce Management

Tata Consultancy Services; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services is hiring for a Service Desk Workforce Management role in Bengaluru. The position targets mid-senior level professionals with 3–8 years of experience and a full-time employment type.

You will focus on scheduling, capacity planning, staffing, and service desk operations, leveraging ITIL frameworks and ServiceNow to optimize workforce outcomes for enterprise IT services. Join a leading IT services company and drive operational efficiency in a dynamic environment with

Qualifications

• 3–8 years of experience in service desk workforce management.
• It requires ITIL and staffing expertise.
• Proficiency with ServiceNow and capacity planning.

Skills

Scheduling

Service desk

ITIL

Workforce management

Capacity management

Staffing

Tools

ServiceNow

Job description

Join to save Service Desk Workforce Management at Tata Consultancy Services

TCS hiring for Service Desk Workforce Management

Experience: 3-8

Must have:

scheduling, service desk, ITIL, Service now, , Work force management , capacity management, staffing

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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