Service Desk Representative

Insight; Gurugram District; Presencial; INR 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Health Benefits

Professional Development: Learning / E

Shift Allowance

Descripción de la vacante

Insight Public Sector is seeking a Service Desk Representative to support desktop hardware, software, and telecommunications equipment. You will be the front line for customer inquiries in person, by phone, email, and chat from Gurugram, India, as part of a 24x7 rotation.

The role requires 2–4 years of experience and a strong foundation in Microsoft products and IT concepts. We offer medical insurance, health benefits, professional development, and a shift allowance to help you grow and thrive

Formación

• Bachelor's degree or equivalent experience; 2–4 years total experience; at least one year in corporate help desk; two years preferred.
• Knowledge of computer hardware and software concepts, including Microsoft products, and network/account-management tools.
• Excellent customer service and communication skills; ability to interpret technical materials and write business correspondence.

Responsabilidades

• Manage customer issues across inbound channels, including in-person requests, phone queues, email, chat, web forms, and ticketing databases.
• Troubleshoot and resolve hardware, software, password, Microsoft OS, security, desktop application, peripheral, network, and account-management issues.
• Accurately prioritize, categorize, track, and log calls, tickets, chats, and other requests; follow up on open issues.
• Guide end users on equipment, software, and reference materials; research issues using available support resources; collaborate with teammates to resolve and improve.

Conocimientos

Customer service

Verbal communication

Written communication

Hardware & software knowledge

Microsoft products

Account-management tools

Educación

Bachelor's degree

Herramientas

Ticketing systems

Microsoft OS

Account-management tools

Descripción del empleo

Service Desk Representative

Shift - 24*7 rotational

Work Schedule-Work from Office- 5 days from office, client requirement, Location -Gurugram

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Service Desk Representative, you will support desktop hardware, software, and telecommunications equipment while serving as the front line for Insight customers. We will count on you to respond to customer inquiries in person, by phone, email, and chat.

• Manage customer issues across inbound channels, including in‑person requests, phone queues, email, chat, web forms, and ticketing databases.
• Troubleshoot and resolve hardware, software, password, Microsoft operating system, security, desktop application, peripheral, network, and account‑management issues.
• Accurately prioritize, categorize, track, and log calls, tickets, chats, and other requests in line with client or internal protocols, and proactively follow up on open issues.
• Guide end users on equipment, software, and reference materials; research issues using available support resources; and collaborate with teammates to recommend resolutions and improvements.

What we’re looking for

• Bachelor's degree in a related field or equivalent experience, with 2-4 years of overall experience and at least one year of corporate help desk experience; two years is preferred.
• Comprehensive knowledge of computer hardware and software concepts, including Microsoft products and network and account‑management tools, with the ability to resolve moderately complex hardware, software, network, and operator issues.
• Excellent customer service, interpersonal, verbal, and written communication skills, including the ability to interpret technical materials, write business correspondence, and present information to managers, customers, and teammates.
• Ability to work professionally in a team environment, manage multiple tasks, and remain flexible with assigned work schedules; MTA, A+, or Network+ certification is preferred but not required.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.