Service Desk Representative

Insight Enterprises, Inc.; Gurugram District; On-site; INR 420,000 - 650,000; Full time

Benefits offered by this job

Medical Insurance

Learning Platform & Certificate Reimbu

Global employer benefits

Job summary

Insight in Gurugram, India, is seeking a Service Desk Representative to support desktop hardware, software, and telecom equipment while serving as the front line for customers. You will respond in person, by phone, email, and chat, handling requests across multiple channels and helping users with issues.

The ideal candidate has a Bachelor's degree or equivalent experience, 2–4 years of help desk experience, and strong knowledge of Microsoft products, networks, and account-management tools.

Qualifications

• Bachelor's degree or equivalent experience; 2-4 years in corporate help desk (preferred 2+ years).
• Solid knowledge of computer hardware and software, including Microsoft products and networks.
• Excellent customer service and communication skills.
• MTA or Network+ certification preferred but not required.

Responsibilities

• Handle inquiries in person, by phone, email, and chat.
• Troubleshoot hardware, software, OS, security, and account issues.
• Prioritize and log calls and tickets, following client protocols.
• Guide end users and collaborate with teammates on resolutions.

Skills

Customer service

Microsoft products

Network concepts

Account management

Education

Bachelor's degree or equivalent experience

Tools

Ticketing databases

Remote support tools

Job description

Select how often (in days) to receive an alert:

Service Desk Representative

Gurugram Gurgaon HR, IN

Service Desk Representative

Shift- 24*7 rotational
Work Schedule-Work from Office- 5 days from office, client requirement, Location -Gurugram

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Service Desk Representative, you will support desktop hardware, software, and telecommunications equipment while serving as the front line for Insight customers. We will count on you to respond to customer inquiries in person, by phone, email, and chat. Along the way, you will get to:

• Manage customer issues across inbound channels, including in-person requests, phone queues, email, chat, web forms, and ticketing databases.
• Troubleshoot and resolve hardware, software, password, Microsoft operating system, security, desktop application, peripheral, network, and account-management issues.
• Accurately prioritize, categorize, track, and log calls, tickets, chats, and other requests in line with client or internal protocols, and proactively follow up on open issues.
• Guide end users on equipment, software, and reference materials; research issues using available support resources; and collaborate with teammates to recommend resolutions and improvements.

What we’re looking for

• Bachelor's degree in a related field or equivalent experience, with 2-4 years of overall experience and at least one year of corporate help desk experience; two years is preferred.
• Comprehensive knowledge of computer hardware and software concepts, including Microsoft products and network and account-management tools, with the ability to resolve moderately complex hardware, software, network, and operator issues.
• Excellent customer service, interpersonal, verbal, and written communication skills, including the ability to interpret technical materials, write business correspondence, and present information to managers, customers, and teammates.
• Ability to work professionally in a team environment, manage multiple tasks, and remain flexible with assigned work schedules; MTA, A+, or Network+ certification is preferred but not required.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination for up to 30 consecutive calendar days per year.
• Medical Insurance
• Professional Development: Learning Platform and Certificate Reimbursement

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Today's talent leadstomorrow's success. Learn more about Insight:
https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

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