Service Desk Executive

Teceze; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Teceze in Hyderabad seeks an IT Helpdesk specialist to support a US-based client. Eligible candidates hold UG/PG in Computer Science, IT or a related field and are available for immediate joining with rotational shifts to align with US business hours.

Responsibilities include Level 1 support for basic IT issues, hardware/software/troubleshooting, incident logging, and timely user communications. Strong English clarity and teamwork are essential.

Qualifications

• UG/PG in Computer Science, IT, or related field.
• Strong English communication.
• Ability to explain information clearly and professionally.
• Willingness to learn and work in a team environment.
• Good problem-solving and interpersonal skills.

Responsibilities

• Provide Level 1 support for basic IT-related issues.
• Assist users with hardware, software, Windows OS, and network troubleshooting.
• Record, track, and update incidents and service requests.
• Escalate unresolved issues to the appropriate support teams.
• Communicate professionally with users and provide timely updates.
• Basic knowledge of networking and troubleshooting.
• Note: Strong English communication and clarity are key requirements for this role.

Education

UG/PG in Computer Science, IT, or related field

Job description

Client - US based

Qualification: UG/PG in Computer Science, IT, or a related field

Shift: Rotational shifts aligned with US business hours

Joining: Immediate joiners preferred

• Provide Level 1 support for basic IT-related issues.
• Assist users with hardware, software, Windows OS, and network troubleshooting.
• Record, track, and update incidents and service requests.
• Escalate unresolved issues to the appropriate support teams.
• Communicate professionally with users and provide timely updates.
• Basic knowledge of networking and troubleshooting.
• Good English communication skills with strong clarity and sentence formation.
• Ability to explain information clearly and professionally.
• Good problem-solving and interpersonal skills.
• Willingness to learn and work in a team environment.

Note: Strong English communication and clarity are key requirements for this role.