Service Desk Executive (Fresher- Only Males)

PC Solutions; New Delhi; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Stipend 15–20K

Job summary

PC Solutions in Delhi is seeking a Service Desk Executive (L1) to provide first-level IT support to end-users, log incidents, and handle service requests. Freshers or candidates with up to 1 year of experience are welcome; training in Windows Server and Active Directory is strongly preferred.

You will work in rotational shifts, communicate effectively in English, and document resolutions while following ITIL-based processes to maintain service quality.

Qualifications

• Fresher or 1 year of experience in IT helpdesk.
• Formal training/certification in Microsoft Server technologies.
• Strong networking knowledge (TCP/IP, LAN/WAN).
• Excellent written and spoken English.
• Willingness to work in rotational shifts.

Responsibilities

• Handle incoming support requests via phone, email, and ticketing tools.
• Provide Level-1 troubleshooting for hardware, software, network, and Microsoft environment issues.
• Manage user accounts, password resets, and basic Active Directory tasks.
• Escalate unresolved tickets to higher support levels as per defined process.
• Document incidents, resolutions, and maintain accurate ticket records.
• Follow ITIL-based processes and maintain high service quality standards.

Skills

Microsoft Server technologies

Networking basics (TCP/IP, LAN/WAN)

English communication

Customer handling

Education

Graduate or Diploma in IT

B.Tech/BE

Tools

ServiceNow

Jira

Freshservice

Job description

Position: Service Desk Executive (L1 Support)
Experience: Freshers / 01 year
Education: Graduate / Diploma in IT, B.Tech/BE, or related field

Only Males
Rotational Shift
No Cab, Timing feasible to get public transport
Stipend: 15-20K
Candidate should be technical graduates.
Excellent Comms.

Role Overview

We are looking for energetic and technically inclined freshers to join our Service Desk team. The role involves providing first-level technical support to end-users, handling incidents and service requests, and ensuring smooth IT operations. Candidates with formal training in Microsoft Server technologies from reputed institutes are strongly preferred.

Key Responsibilities

• Handle incoming support requests via phone, email, and ticketing tools
• Provide Level-1 troubleshooting for hardware, software, network, and Microsoft environment issues
• Manage user accounts, password resets, and basic Active Directory tasks
• Escalate unresolved tickets to higher support levels as per defined process
• Document incidents, resolutions, and maintain accurate ticket records
• Follow ITIL-based processes and maintain high service quality standards
• Communicate effectively with end-users and provide timely updates

Mandatory Requirements

• Fresher or candidate with 01 year of experience
• Formal training / certification in Microsoft Server technologies (Windows Server, Active Directory, Group Policy, DNS, DHCP, etc.) from a recognized institute
• Strong understanding of basic networking concepts (TCP/IP, LAN/WAN)
• Excellent verbal and written communication skills in English
• Good customer-handling and problem-solving attitude
• Willingness to work in rotational shifts (if required)

Preferred Skills

• Knowledge of Microsoft 365 / Office 365 administration basics
• Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
• Basic hardware troubleshooting experience
• Any Microsoft certification (e.g., MD-100, AZ-900, or Windows Server related) will be an added advantage

Soft Skills

• Clear and professional communication
• Patience and ability to handle end-user queries calmly
• Quick learner with a proactive approach
• Team player with good interpersonal skills