Junior Service Desk

Tieto; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Inclusive work environment

Hands-on training and mentorship

Job summary

Tieta (Tieto) is seeking a Service Desk L1 Engineer to join our IT team in Chandigarh. This entry-level role is ideal for recent graduates starting a career in IT support, serving as the first contact for customers and providing initial troubleshooting.

You will handle basic hardware, software, and network issues, manage tickets, and assist with password resets and access issues while collaborating with IT peers to improve service delivery.

Qualifications

• Entry-level IT support role suitable for graduates.
• Basic troubleshooting and customer service in IT environments.
• Willingness to learn and grow in a fast-paced support team.

Responsibilities

• First Point of Contact: handle customer inquiries via phone, email or self-ticket.
• Troubleshoot basic hardware, software, and network issues.
• Log and track incidents in the ticketing system with clear documentation.
• Assist users with password resets, account unlocks and basic app support.
• Escalate complex issues to L2/L3 with timely follow-up.

Skills

Hardware basics

Communication

Problem solving

Team player

Education

BSc

BCA

BA

Tools

ITIL Foundation

Job description

Location

Chandigarh (All 5 days onsite)

Shift Timings

Evening shifts (US Shifts)

Note

Cab facility would be provided along with competitive shift allowance.

Job Summary

We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.

Key Responsibilities

• First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
• Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
• Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
• User Support: Assist users with password resets, account unlocks, and basic application support.
• Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
• Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
• Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
• Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.

Qualifications

• Education: ( B,sc, BCA ,B.A ,)
• Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
• Customer Service: A customer-centric mindset with a passion for helping others.
• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Team Player: A collaborative team player with a willingness to learn and grow.

Preferred Qualifications

• Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.
• Internship Experience: Prior internship or practical experience in an IT support role is advantageous.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• Hands-on training and mentorship from experienced IT professionals