Service Desk Engineer

Dovel Technologies, Inc; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

Guidehouse India in Chennai is seeking a Service Desk Engineer to provide global user support, diagnose and resolve IT issues, and escalate to higher-level IT staff as needed. You will handle OS, Office, email, hardware, and network troubles while communicating clearly with users and maintaining incident records.

Role requires engineering/science graduate, 2+ years in a service desk, strong English, ITIL knowledge, and willingness to work night shifts to support USA and other regions.

Qualifications

• Engineering or Science graduate required.
• 2+ years of relevant experience in a service desk role.
• Strong verbal and written communication in English.
• Hands-on IT device management experience and ITIL knowledge.

Responsibilities

• Provide service desk/helpdesk/desktop support to global users.
• Diagnose, research, isolate, and resolve problems via user discussions.
• Troubleshoot OS, MS Office, email, and hardware/peripheral issues; route complex problems to next-level IT support.
• Work night shifts to support USA and other locations.

Skills

2+ years experience in service desk

Strong English communication

ITIL knowledge

Night shift availability

Education

Engineering/Science graduate

Job description

Service Desk Engineer

Job Family: User Support (India) Travel Required: None Clearance Required: None

What You Will Do

Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct processes and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis Work in night shifts, to support users in USA and various other locations.

What You Will Need

Should be Engineering/Science graduate Minimum 2+ years of relevant experience in a Service Desk role Strong verbal and written communication skills in English Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards Should have working knowledge in any ticketing tools, preferably ServiceNow Willingness to work only in night shifts

What Would Be Nice to Have

Certifications such as MCP and ITIL V4 Quick learner and eager to grow with us.

About Guidehouse India

At Guidehouse India, we're redefining what's possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you'll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you'll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you're continuously upskilled and ready to tackle what's next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Global Overview

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.