Service Desk Engineer

SHI; Bangalore Rural; On-site; INR 300,000 - 500,000; Full time

Job summary

SHI in Bangalore is seeking a Service Desk Engineer-L2 to provide desktop, software, and network support. You will log and resolve tickets within SLA timelines and deliver remote and on-site assistance.

You will maintain IT documentation, assist with system updates and upgrades, and escalate complex issues to the appropriate technical teams. A degree or diploma in IT/CS or related field is required, with experience in service desk, Windows OS, networking, and customer service skills.

Qualifications

• Degree or diploma in IT, CS, or related field.
• Experience in desktop support or service/help desk.
• Knowledge of Windows OS, hardware, networking and common software.
• Familiarity with ticketing tools and basic troubleshooting.
• Strong problem-solving and customer service skills.

Responsibilities

• Troubleshoot desktop, laptop, printer, software, and network issues.
• Log, track, and resolve service desk/help desk tickets within SLA timelines.
• Install, configure, and maintain operating systems and software applications.
• Provide remote and on-site technical support to end users.
• Maintain IT documentation and assist with system updates and upgrades.
• Escalate complex issues to the appropriate technical teams.

Skills

Desktop support

Service desk

Help desk

Windows OS

Networking

Hardware

Ticketing tools

Troubleshooting

Problem-solving

Communication

Customer service

Education

Degree/Diploma in IT/CS or related field

Job description

Role & responsibilities

Service Desk Engineer-L2

Responsibilities

• Troubleshoot desktop, laptop, printer, software, and network issues.
• Log, track, and resolve service desk/help desk tickets within SLA timelines.
• Install, configure, and maintain operating systems and software applications.
• Provide remote and on-site technical support to end users.
• Maintain IT documentation and assist with system updates and upgrades.
• Escalate complex issues to the appropriate technical teams.

Requirements

• Degree/Diploma in IT, Computer Science, or a related field.
• Experience in desktop support, service desk, or help desk operations.
• Knowledge of hardware, Windows OS, networking, and common software applications.
• Familiarity with ticketing tools and basic troubleshooting.
• Strong problem-solving, communication, and customer service skills.