Service Desk Analyst 1

Glory Global Solutions; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Glory Global Solutions is seeking a Service Desk Agent to be the first point of contact for end users seeking technical assistance in a Chennai-based setup.

You will provide Level 1 support, troubleshoot IT-related incidents and service requests, and ensure timely resolution while coordinating with higher support levels as required.

Qualifications

• UG degree in CSE, ECE, EEE or IT.
• Strong communication and customer-service skills.
• Willing to work from Chennai and handle end-user requests.

Responsibilities

• Provide Level 1 IT support and log incidents.
• Troubleshoot hardware and software issues for end users.
• Escalate to Tier-2 support when needed and follow up on resolutions.

Skills

IT support

Troubleshooting

Customer service

Education

B.Tech/B.E. in CSE/ECE/EEE/IT

Job description

The Service Desk Agent serves as the first point of contact for end users seeking technical assistance. The role is responsible for providing Level 1 support, troubleshooting IT-related incidents and service requests, ensuring timely resolution,

UG: B.Tech / B.E. in Computer Science and Engineering (CSE), Electronics and Communication Engineering (ECE), Electrical and Electronics Engineering (EEE), Information Technology