Service Desk Advisor

Kyndryl; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Kyndryl is hiring a Customer Service Representative in Bengaluru. You’ll be the face and voice, delivering concierge-level support across chat, email, and Microsoft Teams, solving problems with a mix of technical troubleshooting and customer care.

With 2+ years in help desk roles and a solid grasp of Windows and Mac operating systems, you’ll escalate complex issues with back-office teams and grow your knowledge through Microsoft 365, Excel, and cloud platform certifications.

Qualifications

• Knowledge of Windows and Mac operating systems
• Minimum 2 years experience in a help desk or customer support role
• Strong troubleshooting and problem-solving skills
• Active listening and adaptive communication with customers

Responsibilities

• Provide multi-channel support via chat, email and Microsoft Teams
• Troubleshoot issues and deliver effective solutions
• Manage multiple inquiries in a fast-paced environment
• Escalate and collaborate with back-office teams for complex problems
• Develop technical knowledge and professional skills with mentors
• Build expertise in Microsoft 365 apps, especially Excel
• Participate in training programs and industry certifications (Microsoft, Azure, Google Cloud)

Skills

Customer service

Troubleshooting

Active listening

Communication

Tools

Windows

Mac OS

Job description

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour RoleBeing great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.What You Will DoDeliver assistance through multiple channels, including chat, email, and Microsoft Teams.Provide customer support by combining technical troubleshooting, problem-solving, and excellent customer service.Manage multiple customer inquiries and support requests in a fast-paced environment.Provide concierge-level service to ensure a positive and seamless customer experience.Collaborate with back-office teams to escalate and resolve complex customer issues.Work closely with senior team members and mentors to expand technical knowledge and professional skills.Develop expertise in Microsoft 365 applications, particularly Excel, and gain experience with various technology platforms.Participate in continuous learning opportunities, training programs, and industry certifications, including Microsoft, Azure, and Google Cloud.Your future at KyndrylThis is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and ExperienceKnowledge of Windows and Mac operating systemsMinimum experience needed is 2 yearsSupport help desk knowledgeTroubleshooting and problem-solving skillsCustomer support knowledgeActive listener with flexibility to modify approach and adapt to customer needsPreferred Skills and ExperienceExperience working with Windows and Mac operating systemsTroubleshooting and problem-solving expertiseSupport help desk experienceCustomer support experienceExperience modifying approaches and adapting to customer needsBeing YouThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.What You Can ExpectYour career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.