Helpdesk Agent

Kyndryl; Bengaluru; Hybrid; INR 350,000 - 600,000; Full time

Job summary

Kyndryl in Bengaluru is seeking a Customer Service Representative to help customers by troubleshooting issues and providing friendly, professional support across chat, email, and Microsoft Teams.

You will build skills in Microsoft 365 and Excel, participate in ongoing training and certifications, and work in a hybrid setup with night shifts to meet client SLAs while delivering strong customer experiences. This role also offers exposure to B2B customers and growth into more senior positions.

Qualifications

• Graduate in any discipline (including engineering).
• Minimum 1 year IT service desk experience.
• Excellent English communication skills.
• Basic IT skills and troubleshooting ability; no certification required.
• Perform Level 1 support across hardware, software and services.
• Provide technical guidance to B2B end users within SLAs.
• Use resources to support client questions and requirements.
• Identify issues related to product installation, updates, configuration, operations or performance.
• Guide clients toward resolutions and contribute to satisfaction.
• Understand and improve SLAs/SLOs/KPIs.
• Willing to work night shifts and a hybrid work model.

Responsibilities

• Provide helpdesk support by troubleshooting and resolving customer issues efficiently.
• Serve as the face and voice of Kyndryl, delivering professional, friendly, and empathetic customer support.
• Assist customers through multiple support channels, including chat, email, and Microsoft Teams.
• Deliver exceptional customer experiences through responsive, concierge-level service.
• Manage multiple customer requests and priorities in a fast-paced support environment.
• Collaborate with back-office and technical teams to upscale and resolve complex issues.
• Build technical expertise in Microsoft 365, particularly Excel, and other business technology platforms.
• Participate in ongoing training, mentorship, and certification programs, including Microsoft, Azure, and Google Cloud, to continuously enhance technical and customer service skills.

Skills

English communication

Troubleshooting

Customer service mindset

Education

Graduate in any discipline

Tools

Microsoft Teams

Microsoft 365

Excel

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

What You Will Do

• Provide helpdesk support by troubleshooting and resolving customer issues efficiently.
• Serve as the face and voice of Kyndryl, delivering professional, friendly, and empathetic customer support.
• Assist customers through multiple support channels, including chat, email, and Microsoft Teams.
• Deliver exceptional customer experiences through responsive, concierge-level service.
• Manage multiple customer requests and priorities in a fast-paced support environment.
• Collaborate with back-office and technical teams to upscale and resolve complex issues.
• Build technical expertise in Microsoft 365, particularly Excel, and other business technology platforms.
• Participate in ongoing training, mentorship, and certification programs, including Microsoft, Azure, and Google Cloud, to continuously enhance technical and customer service skills.

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close‑up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Graduate in any discipline (including engineering graduates)
• Minimum experience needed is 1 year in IT service desk.
• Should possess excellent English communication skills.
• Should possess basic IT skills/Trouble‑shooting skills (No relevant certification necessary)
• Perform initial problem determination (Level 1 support) with related hardware, software and services support
• Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
• Use technical resources and tools to support the client by answering questions and responding to client requirements.
• Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
• Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
• Understand, adapt, and contribute to the improvement of various SLA’s, SLO’s and KPI’s in line with the customer expectations.
• Willing to work in night shifts and hybrid model.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.