Salesforce Functional Analyst – Functional Analysis & Testing

Kyndryl; Bengaluru; Hybrid; INR 2,800,000 - 3,800,000; Full time

Job summary

Kyndryl invites experienced Salesforce Functional Analysts to join a bridge role between business and technical teams. You will analyze requirements, translate them into functional specs and testable stories, and validate Salesforce workflows across Sales Cloud, Service Cloud, and CRM processes.

You will lead requirement workshops, support UAT, manage defects, and collaborate with developers and QA to ensure quality releases in a hybrid, cloud-enabled environment.

Qualifications

• 8+ years in IT with 6+ years as Functional/Business Analyst.
• 4+ years hands-on Salesforce experience (Sales Cloud, Service Cloud, Lightning).
• Experience with requirement analysis, test planning, UAT, and defect management.
• Knowledge of CRM workflows, data mappings, and security concepts.

Responsibilities

• Gather, analyze, document, and validate business and system requirements.
• Translate needs into functional specs, user stories, and acceptance criteria.
• Analyze Salesforce processes, gaps, risks, and change impacts across modules.
• Prepare process flows, data mappings, and requirement traceability.
• Perform functional, system, integration, and regression testing; support UAT.
• Collaborate with developers and QA to ensure implemented solutions meet requirements.

Skills

Salesforce functional analysis

Software testing

Requirement elicitation

Test planning

Stakeholder management

Agile/Scrum

Tools

Jira

Confluence

Azure DevOps

ServiceNow

Job description

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour roleThe role requires a strong combination of Salesforce functional analysis and hands-on functional testing experience. The Functional Analyst will work as the bridge between business stakeholders, Product Owners, Salesforce development teams and QA teams, translating business requirements into functional specifications and testable user stories while ensuring that delivered solutions meet defined business requirements and quality expectations.The ideal candidate should have strong functional knowledge of Salesforce, experience across the software development and testing lifecycle, and the ability to independently perform requirement analysis, test planning, functional/system testing, defect analysis, UAT support and release validation.This builds directly on the current role's responsibilities around requirements, Salesforce functional analysis, SIT/UAT and defect management.What you will doGather, analyze, document, and validate business, functional, and system requirements with stakeholders and Product Owners.Conduct requirement workshops and translate business needs into functional specifications, user stories, and testable acceptance criteria.Analyze end-to-end business processes and Salesforce workflows, identifying gaps, dependencies, risks, and change impacts.Prepare process flows, functional documentation, data mappings, business rules, and requirement traceability throughout the delivery lifecycle.Perform functional analysis across Sales Cloud, Service Cloud, Salesforce Lightning, CRM, Customer Onboarding, and Customer Service.Support Salesforce processes including Case Management, Lead & Opportunity Management, workflows, approvals, reports, dashboards, and Customer 360.Analyze Salesforce roles, profiles, permissions, security concepts, integrations, and upstream/downstream dependencies.Collaborate closely with Salesforce Developers and technical teams to ensure proposed solutions and configurations meet business requirements.Support Salesforce enhancements, releases, application lifecycle activities, and post-deployment functional validation.Translate requirements and acceptance criteria into detailed test plans, test scenarios, test cases, test data, and expected results.Perform hands-on Functional, System, Integration, Regression, End-to-End, Smoke/Release Validation, and UAT testing.Validate Salesforce workflows, approvals, case management, business rules, reports, dashboards, interfaces, data flows, and role-based functionality.Execute test cases, capture results, maintain test evidence, and identify and document functional defects.Perform defect analysis, triage, prioritization, retesting, regression testing, and defect closure in collaboration with development and technical teams.Support business users during UAT and release validation, including test preparation, execution, defect clarification, and post-deployment checks.Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find yourated withWho You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Experience8+ years of overall IT experience with at least 6 years in Functional Analyst / Business Analyst roles.Minimum 4 years of hands-on experience working with Salesforce applications.Strong functional expertise in Salesforce Sales Cloud, Service Cloud, and Lightning Experience.Experience with Case Management, Workflow & Approval Processes, Reports, and Dashboards.Good knowledge of Salesforce Roles, Profiles, Security, Customer 360, and Data Management concepts.Understanding of Salesforce API and integration concepts for integrated business solutions.Strong experience in requirements gathering, analysis, and functional specification documentation.Hands-on experience creating User Stories, Acceptance Criteria, Business Process Maps, and Gap/Impact Analysis.Strong experience in Salesforce functional testing, including preparation and execution of test scenarios and test cases.Experience performing System Testing, SIT, Integration Testing, Regression Testing, and End-to-End Testing.Hands-on expertise in Defect Management, Defect Triage, Release Validation, and Requirements Traceability.Preferred Professional and Technical ExpertiseExperience coordinating and supporting User Acceptance Testing (UAT) with business and technical stakeholders.Experience working with Banking or Financial Services clients and understanding business-driven technology requirements.Strong knowledge of Agile/Scrum delivery, with hands-on exposure to Jira, Confluence, Azure DevOps, and ServiceNow.Excellent analytical, problem-solving, communication, and stakeholder management skills with the ability to bridge business requirements and Salesforce solutions.Being YouThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.What You Can ExpectYour career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.