Helpdesk Support Agent

Kyndryl Solutions Private Limited; Bengaluru; Hybrid; INR 300,000 - 600,000; Full time

Job summary

Kyndryl Solutions Private Limited is seeking a Helpdesk Agent in Bengaluru to provide first-line IT support and resolve customer issues across chat, email and Microsoft Teams. You’ll be the friendly face of Kyndryl, delivering empathetic service while building your technical and customer‑support skills.

The ideal candidate is a graduate with at least 1 year in IT service desk, has excellent English, basic IT troubleshooting skills, and is willing to work night shifts in a hybrid model, with

Qualifications

• Graduate in any discipline (including engineering graduates).
• Minimum experience needed is 1 year in IT service desk.
• Excellent English communication skills.
• Basic IT skills and troubleshooting (no cert required).
• Perform Level 1 support across hardware, software and services.
• Provide technical advice and support to B2B end users within SLAs.
• Use client products and industry services skills to identify issues.
• Guide the client on resolutions and implementations for satisfaction.
• Understand and contribute to SLA/SLO/KPI improvements; night shifts and hybrid work.

Responsibilities

• Provide Helpdesk support by troubleshooting customer issues and resolving service requests efficiently.
• Serve as the face and voice of Kyndryl with friendly, empathetic, professional support.
• Communicate with customers through chat, email and Teams.
• Deliver high-quality customer experience with timely, effective support.
• Manage multiple tasks and interactions in a fast-paced environment.
• Collaborate with back-office teams to resolve complex issues.

Skills

English communication

Troubleshooting basics

IT service desk experience

Night shift readiness

Education

Graduate in any discipline

Tools

Microsoft Teams

Job description

Helpdesk Agent

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

What You Will Do

• Provide Helpdesk support by troubleshooting customer issues and resolving service requests efficiently.
• Serve as the face and voice of Kyndryl, delivering friendly, empathetic, and professional customer support.
• Communicate with customers through multiple channels, including chat, email, and Microsoft Teams.
• Deliver a high-quality customer experience by providing timely, effective, and concierge-level support.
• Manage multiple tasks and customer interactions in a fast-paced, dynamic environment.
• Collaborate with back-office teams to upscale and resolve complex technical or service-related issues.
• Work alongside senior team members and mentors to continuously develop technical and professional skills.
• Build expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms.
• Participate in ongoing training and professional development opportunities to enhance technical knowledge.
• Pursue industry-recognized certifications, including Microsoft, Azure, and Google Cloud credentials.
• Strengthen customer service, communication, problem-solving, and technical support skills while advancing a career in IT.

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Graduate in any discipline (including engineering graduates)
• Minimum experience needed is 1 year in IT service desk.
• Should possess excellent English communication skills.
• Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
• Perform initial problem determination (Level 1 support) with related hardware, software and services support
• Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
• Use technical resources and tools to support the client by answering questions and responding to client requirements.
• Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
• Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
• Understand, adapt, and contribute to the improvement of various SLA’s, SLO’s and KPI's in line with the customer expectations.
• Willing to work in night shifts and hybrid model.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s a adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health — because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Experience Level Senior Level