Service Delivery Specialist – SAP Basis

1JS Global; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

1JS Global in Bengaluru is seeking a Service Delivery Specialist – Basis (SDS-Basis) to act as the primary contact from the delivery organization and coordinate SAP BASIS activities across the EOS landscape.

You will collaborate with CDMs/TSMs, manage service requests, handle time-critical issues, and ensure delivery quality for customers using SAP technologies such as SAP NetWeaver, Web Dispatcher, OpenText, and SAP HANA.

Qualifications

• Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
• 6+ years of experience in IT with a primary focus on SAP technology (BASIS).
• Minimum of 1 year of experience in ECS.
• Advanced technical background in Linux-based server operating systems.

Responsibilities

• Act as the primary contact from the EOS delivery teams across Service Request Fulfilment, Incident Management, Event Management and Problem Management.
• Coordinate with Customer Delivery Managers to ensure proactive preparation of service requests and timely execution.
• Address technical delivery challenges, escalate when needed, and drive process improvements.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Maintain excellent customer satisfaction by delivering high-quality services.

Skills

SAP BASIS

SAP NetWeaver

Linux

Web Dispatcher

OpenText

SAP HANA

English communication

Incident Management

Education

Bachelor's degree in Computer Science / Engineering / Information Management

Tools

SAP certification

Job description

Service Delivery Specialist – Basis (SDS - Basis)

Operating as the primary point of contact from the delivery organization and working closely with the customer facing units, Service Delivery Specialists is tasked with keeping track of the activities processed by the delivery teams, ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

• SDS works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle.
• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Serve as an escalation point for technical issues related to the EOS customer landscape.
• Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
• Candidate should have knowledge of Downtime Minimized approach (DMM) in patching HANA DB or OS patching.
• Sound knowledge of SAP System architecture, and troubleshooting skills ABAP, JAVA, HANA and web dispatcher etc.
• Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
• Sound working knowledge in Linux Clusters is essential skill.
• Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
• Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
• Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution-oriented thinking.
• Excellent written and verbal communication skills in English.

WHAT YOU BRING:

• Bachelor's degree or higher in Computer Science, Engineering, or Information Management
• 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
• Minimum of 1 year of experience in ECS
• Advanced technical background in Linux-based server operating systems
• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Working Mode: Work from office (5 days a week)