SAP Service Delivery Manager (SAP ECC & S/4HANA)

HCLTech

Lucknow

On-site

INR 1,500,000 - 1,900,000

Full time

9 days ago

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Job summary

HCLTech is seeking an experienced SAP Service Delivery Manager with 10+ years of SAP operations and transformation leadership. You will oversee end-to-end service delivery for SAP ECC and S/4HANA, drive improvements, manage stakeholder relationships, and lead AMS, support and project engagements in a global delivery model.

The role requires strong ITIL-based service management, incident/problem/change governance, and cross-functional leadership across Finance, SCM, Manufacturing, Procurement,

Qualifications

Bachelor's degree in engineering or related discipline.
Master's degree (MBA/MCA) preferred.
SAP S/4HANA Certification (any module) desirable.
ITIL Foundation / ITIL Intermediate Certification preferred.
PMP, Prince2, Agile, or Scrum Certification desirable.

Responsibilities

Lead end-to-end SAP service delivery for ECC and S/4HANA landscapes.
Manage SAP AMS, support, enhancement and project delivery.
Coordinate with business stakeholders and service providers.
Govern service performance via operational reviews and reporting.
Oversee Incident, Problem, Change, Release, and Request Management.
Drive stability, availability, and performance of SAP systems.
Lead transformation, migration, rollout, and adoption initiatives.
Manage cross-functional SAP teams across domains.

Skills

SAP ECC Application Support

SAP S/4HANA Support

SAP AMS

Incident Management

Change Management

Governance

Service Delivery

Education

Bachelor's Degree in Engineering, Computer Science, IT

Master's degree (MBA/MCA) preferred

Tools

ServiceNow

SAP Solution Manager

PI/PO

CPI

Job description

Job Summary

We are seeking an experienced SAP Service Delivery Manager with over 10 years of experience in managing SAP application services, support operations, and transformation initiatives across SAP ECC and SAP S/4HANA environments. The ideal candidate will be responsible for ensuring high-quality service delivery, driving continuous improvement, managing stakeholder relationships, and leading support and enhancement teams in a global delivery model. This role requires strong expertise in SAP operations, ITIL-based service management, incident/problem management, and SAP transformation programs.

Key Responsibilities

Lead end-to-end SAP service delivery for SAP ECC and SAP S/4HANA landscapes, ensuring adherence to agreed SLAs and KPIs.
Manage SAP AMS (Application Management Services), support, enhancement, and project delivery engagements.
Act as the primary point of contact for business stakeholders, leadership teams, and service providers.
Drive service governance through regular operational reviews, steering committee meetings, and performance reporting.
Oversee Incident, Problem, Change, Release, and Service Request Management processes following ITIL best practices.
Ensure stability, availability, and performance optimization of SAP systems and integrated applications.
Lead SAP S/4HANA transformation, migration, rollout, upgrade, and adoption initiatives from a service delivery perspective.
Manage cross-functional SAP teams spanning Finance, Supply Chain, Manufacturing, Procurement, Sales, and Basis domains.
Monitor resource utilization, capacity planning, budget management, and vendor performance.
Identify opportunities for automation, process optimization, and continuous service improvement.
Coordinate with SAP Basis, Infrastructure, Security, and Integration teams to ensure seamless operations.
Provide leadership, mentoring, and performance management for SAP support and delivery teams.