SAP BASIS-Client Delivery Manager (CDM) | SAP ECS / RISE -10+ Exp

Hucon Solutions; Hyderabad, Pune District, Bengaluru; On-site; INR 1,500,000 - 3,500,000; Full time

Benefits offered by this job

On-site work in Hyderabad

Job summary

Hucon Solutions seeks a Client Delivery Manager (CDM) to own end‑to‑end client engagement for SAP Enterprise Cloud Services, including RISE with SAP S/4HANA Cloud, Private edition and CAS. You will coordinate with SAP Services, product support, ECS partners and customer SI/hosting partners to ensure delivery excellence and customer value.

The role requires 5+ years in customer‑facing SAP delivery, strong escalation management, and ability to drive digital transformation with senior stakeholders.

Qualifications

• SAP BASIS/Technology experience and operation knowledge.
• Experience as SAP consultant or SAP project manager with strong stakeholder management.
• Ability to translate technical topics for non‑technical audiences and manage escalation.
• Proven track record in driving customer success and delivery excellence.
• Experience coordinating across SAP Services, Product support, ECS Partners and system integrators.

Responsibilities

• Develop and grow client relationships by understanding needs and packaging solutions.
• Be the voice of the client within SAP and act as primary contact for engagements.
• Lead customer engagement and align multiple stakeholders across teams.
• Host governance meetings and drive customer success and commercial outcomes.
• Drive digital transformation and ensure delivery against transformation goals.

Skills

SAP Basis

Stakeholder management

C-Level communication

Customer success

Project management

Service delivery

Education

Bachelors Degree or equivalent

Job description

EX P- 10 to 18 Years in SAP BASIS

Client Delivery Manager (CDM)

About the Team:

After initial cloud contract execution, the Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted RISE services - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS) and be a trusted advisor to the customers. The Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and operations expertise.

On a regular basis, you will plan and drive the engagement with your customer to make sure there is clear direction and alignment. You will be the customers ambassador in the Enterprise Cloud Services organization to help drive our business in a dynamic, rapidly evolving environment.

What You'll Do:

Expectations and task of the job:

• Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
• Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
• Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
• Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
• Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
• Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
• Lead and own engagement-planning and program-planning activities

What You Bring:

Skills and competencies:

• Bachelors Degree or equivalent
• SAP Technology/ Basis, Application implementation and/or operation experience
• SAP consultant /SAP Project Manager experience with strong stakeholder management capability
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
• Excellent customer/ escalation management skills
• C-Level Customer Communication & Presentation (ability to translate between technical and non technical audience).
• Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success.

Work Experience:

• 5+ years of experience in a customer-facing role
• Minimum one year of experience in project management
• E 10 years of experience in SAP Basis and/or infrastructure operation/development/Application Managed Services Service Delivery.E