SAP Basics

Heptarc; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Part time

Job summary

Heptarc in Bengaluru is seeking an Enhanced Operations Service Specialist with 6–9 years of SAP and performance management experience. You will manage day-to-day service delivery, handle escalations, and lead optimization for SAP HANA and cloud infrastructure.

The role focuses on performance assessments, tuning, and collaboration with ECS Service Engineering and EOS Operations to ensure stability and scalability of client systems.

Qualifications

• 7+ years of related professional experience in SAP operations and performance management.
• Bachelor’s degree in Computer Science, Engineering or IT management with SAP focus.
• Professional SAP BASIS Cloud knowledge certification is preferred.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Ensure day-to-day quality service delivery and track ambitious KPIs and SLAs.
• Respond quickly to escalations and drive initiatives to stabilize customer systems.
• Perform SAP system performance assessments on Hyperscalers platforms using performance tools.
• Support EOS operations and resolve ongoing production performance issues.
• Lead performance benchmarking for SAP HANA, OS stacks and Azure infrastructure.
• Collaborate across ECS Service Engineering, Client Delivery, and HANA development to optimize configurations.
• Document test results, optimization steps and recommendations for knowledge sharing.
• Monitor production performance and provide proactive recommendations to maintain high performance.
• Conduct root cause analysis for service requests and outages with continuous improvement.

Skills

Basis

Performance Management

Lifecycle events

SAP Project Management

Support

Escalation Management

Education

Bachelor's degree in Computer Science / Engineering

SAP BASIS Cloud certification

Tools

SAP Cloud Connector

SAP NetWeaver

SAP HANA

SAP Sybase ASE

Azure

AWS

GCP

Job description

Experience-6 to 9 years

Location- Bangalore

Job Type- Contract with client

Job Description

• 1.Ensuring Day-to-day quality service delivery and defining, tracking, and achieving various ambitious service KPIs and SLA¿s.
• 2. Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability of our customer system, and Driving initiatives to standardize and simplify server operations.
• 3. Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc) for SAP systems running on the Hyperscalers platform utilizing various performance tools.
• 4. Assist EOS operations support for any ongoing performance issues in customer production systems.
• 5. Oversee performance testing, and benchmarking for the new IT stack (HANA + OS) to find performance issues before sign-off for production implementation using a data-driven approach.
• 6. Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
• 7. Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
• 8. Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
• 9. Monitor production system performance, help the team proactively identify issues, and provide recommendations to maintain optimal performance levels.
• 10. Root Cause Analysis for Service request failures/outages, performance issues ¿ continuous improvement methodologies
• 11. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• 12. Streamline standard operating procedures by focussing on automation enhancements.
• 13. Proactive Operation services for the customer and service on demand with a timely alert reduction program to all the stakeholders involving the customer. SKILLS AND COMPETENCIES Hands-on experience in areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, and Escalation Management. Knowledge of products like SAP Cloud Connector, and S4 would be an added advantage. Practical knowledge of SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support. Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, disaster recovery strategy, export-import. Experience in Problem Management, Root cause analysis methodologies ABAP and Netweaver JAVA ABAP/JAVA

EDUCATION AND QUALIFICATIONS

7+ years of related professional experience

Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.

Professional Certification of SAP BASIS Cloud knowledge (e.g., experience working in Public Cloud Domains like Microsoft Azure, AWS, and GCP) Capacity to continuously acquire new knowledge independently and proactively.

Good analytical and solution-oriented thinking Very good communication and networking skills Experience in safeguarding customer relationships.

Strong customer service focus Very good English language skills.

Enhanced Operations Service Specialist you are responsible for:

Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPIs and SLA¿s.

Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.

Participate in Major incident handling, troubleshooting service request failures, downtime extensions, and long-running ongoing incidents for a customer.

Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to imp.has context menuhas context menu