Service Delivery Professional

Blue Star; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Star is seeking an SDE to oversee service operations in the Coimbatore territory. The role emphasizes handling NAMO customers, driving AMC and warranty growth, and meeting ABP revenue targets. The incumbent will manage channel networks, billing for spares, and ensure high service standards.

The position requires BE/degree and 5–12 years of experience in the air conditioner market, with strong field discipline and customer satisfaction focus.

Qualifications

• BE or degree with customer service experience in the air conditioner industry.
• Experience in Coimbatore market.
• Willing to work in service operations across the assigned territory.

Responsibilities

• Complete ownership of service operations in the assigned territory.
• Handling NAMO customers and ensuring high service standards.
• Driving AMC and Extended Warranty business growth.
• Revenue generation as per ABP targets.
• Channel & Network Management.
• Managing spare parts billing to service centre for MSL.
• Ensuring complaint closure within defined TAT and maintaining service quality.
• Managing technicians’ productivity and field discipline.
• Monitoring territory performance metrics and implementing corrective actions.
• Ensuring customer satisfaction.
• Dealer visits and resolving stock-set issues to ensure trade satisfaction.

Skills

Customer service

Education

BE/Degree in relevant field

Job description

Job Description

Location – Coimbatore
Grade – M3

Role & Responsibilities – SDE

• Complete ownership of service operations in the assigned territory
• Handling NAMO customers and ensuring high service standards
• Driving AMC and Extended Warranty business growth
• Revenue generation as per ABP targets
• Channel & Network Management
• Managing spare parts billing to service centre for MSL
• Ensuring complaint closure within defined TAT and maintaining service quality
• Managing technicians’ productivity and field discipline
• Monitoring territory performance metrics and implementing corrective actions
• Ensuring customer satisfaction.
• Dealer visits and resolving stock-set issues to ensure trade satisfaction

Short Info

• Posted: 21 day(s) ago
• Location: Coimbatore
• Qualifications: BE/Degree with Customer service experience in Airconditioner industry in coimbatore market.
• Experience: 5 Years - 0 Months To 12 Years - 0 Months