Service Delivery Manager - Top Bank

GIPS Consultancy; Bengaluru; On-site; INR 420,000 - 800,000; Full time

Job summary

GIPS Consultancy in Bengaluru seeks an operations-focused professional to oversee daily branch functions, ensuring risk control and process adherence while supporting lending, security and safety in line with banking guidelines.

The role emphasizes audit readiness, fraud prevention, and monitoring of operations risk, including RBI audits and inspections; incognito visits may be part of the oversight.

Responsibilities

• Ensure operations, risk control and process adherence at branches
• Branch Audit score
• SOAX Audit score
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visit

Job description

1. Ensure operations, risk control and process adherence at branches
2. Branch Audit score
3. SOAX Audit score
4. Fraud prevention
5. Ops risk monitoring
6. RBI audits, inspections and incognito visit

Required Candidate profile

Responsible for daily operations of a full service branch office covering all aspects viz
branch operations, lending, , security and safety in accordance with the Bank's guidelines.