Service Delivery Manager - S&P - Sourcing 4C

BrightClaim; Dadri; Hybrid; INR 1,800,000 - 4,000,000; Full time

Job summary

Genpact in India is looking for a Service Delivery Manager - Supply Chain - Procurement to lead end-to-end sourcing operations and align with strategic procurement goals. You will drive performance, collaborate with category managers, finance, and legal, and guide sourcing teams to achieve accountable, innovative outcomes.

Responsibilities include vendor management, KPI reporting, and transformation support, with a focus on risk mitigation and value delivery in a hybrid, night-shift setting.

Qualifications

• Bachelor's or higher in commerce, economics, finance, or MBA.
• Experience in sourcing, procurement operations, and vendor management.
• Strong analytics and data-driven decision making.
• Familiarity with procurement software and tools.

Responsibilities

• Lead end-to-end service delivery for sourcing operations.
• Drive operational excellence with best practices and KPIs across sourcing processes.
• Collaborate with category managers, finance, and legal for seamless sourcing execution.
• Manage vendor relationships and ensure SLA compliance and value delivery.

Skills

Sourcing and Procurement

Vendor Management

Contract Management

Strategic Sourcing

Supply Chain Management

AI/GenAI in sourcing

Data Analytics

Project Portfolio Management

Risk Management

Stakeholder Collaboration

Process Improvement

Leadership

Education

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's degree in Business Administration

Master's degree in Business Analytics

Job description

Service Delivery Manager - Supply Chain - Procurement

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities : Lead end-to-end service delivery for sourcing operations, ensuring alignment with strategic procurement goals and business expectations. Drive operational excellence by implementing best practices, continuous improvement initiatives, and performance metrics across sourcing processes. Collaborate with cross-functional teams including category managers, finance, and legal to ensure seamless execution of sourcing strategies. Manage vendor relationships and performance, ensuring compliance with SLAs, risk mitigation, and value delivery. Provide leadership and guidance to sourcing teams, fostering a culture of accountability, innovation, and customer‑centricity. Monitor and report on key performance indicators (KPIs), proactively addressing issues and identifying opportunities for optimization. Support transformation initiatives and digital sourcing tools adoption to enhance efficiency and transparency.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified in Supply Management (CSM) - Welingkar Institute of ManagementWelingkar Institute of Management
• Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM)
• Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy

Required Skills

• Artificial Intelligence (AI)
• Business Process Management (BPM)
• Cloud Computing
• Contract Management
• Cost Management
• Data Engineering
• Data Literacy
• Data Visualization
• Experience Design (Including Customer/User Experience)
• Generative AI
• Insight Generation
• Policy Governance and Risk Management
• Procurement Analytics
• Project Portfolio Management (PPM)
• Risk Governance
• Sourcing and Procurement
• Sourcing Strategic Thinking
• Strategic Sourcing
• Supplier Management
• Supplier Relationship Management
• Supply Chain Management (SCM)
• User Experience (UX)

Language

English (Required)

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

S&P - Sourcing

Remote Type

Hybrid

Work Shift

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.