Service Delivery Manager - HPC & ITIL/ITSM

EPAM Systems; Coimbatore District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

EPAM Systems in India seeks an experienced Service Delivery Manager for HPC and ITIL/ITSM to oversee end-to-end HPC service delivery, bridging research and IT teams. You will guide compute clusters, storage, and software stacks, translate scientific needs into technical requirements and drive projects within budget and schedule.

The role shapes the long-term HPC roadmap, stays current with AI, ML and quantum computing trends, and ensures security and compliance.

Qualifications

• 13–15 years of professional experience in HPC environments.
• Experience in pharmaceutical/biotech or research-focused industries is preferred.
• Strong understanding of HPC architecture and cluster management.

Responsibilities

• Oversee daily operations of HPC infrastructure including compute clusters and storage systems.
• Collaborate with researchers to translate computational needs into technical requirements.
• Lead projects for expansion and enhancement of HPC capabilities within budgets and timelines.
• Contribute to long-term HPC roadmap and stay updated on AI, ML and quantum computing.

Skills

HPC architecture

Cluster management

Parallel file systems

High-speed interconnects

Job scheduling

Project management

Leadership

Communication

Analytical problem-solving

Education

Bachelor or Master in CS/Engineering or related field

Job description

We are seeking an experienced Service Delivery Manager - HPC & ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC environment.

Responsibilities

• Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack
• Collaborate with research and development teams to understand computational needs and translate them into technical requirements
• Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources
• Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing
• Monitor system performance, identify bottlenecks and implement optimizations
• Provide user support and develop training programs for researchers
• Ensure compliance with industry regulations, data privacy standards and internal security policies

Requirements

• 13 to 15 years of overall professional experience
• Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology or research-intensive industries
• Bachelor's or Master's degree in Computer Science, Engineering or a related scientific discipline
• Deep understanding of HPC architecture, cluster management and parallel file systems
• Knowledge of high-speed interconnects and job scheduling
• Strong project management and leadership skills with excellent communication abilities
• Analytical and problem-solving skills for troubleshooting complex technical issues

Nice to have

• Experience with cloud-based HPC and containerization technologies