Front Line Manager - F&A - I2C 4C

1401 Genpact India Pvt. Ltd.; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Genpact in India seeks a Front Line Manager for Finance & Accounting (I2C) to lead a Cash Apps team of 10–12, drive performance, and ensure client satisfaction. You will guide daily operations, coach staff, and deliver accurate reports while upholding regulatory standards. Strong domain knowledge, certifications, and leadership skills are essential for success.

Qualifications

• Bachelor's degree in accounting or finance is required.
• Strong cash applications domain knowledge and experience.
• Experience leading financial operations teams and delivering results.
• ACCA/CIMA certification is a plus.

Responsibilities

• Lead a team of 10–12 members and motivate them to achieve goals.
• Oversee daily Cash Apps operations and ensure efficient workflow management.
• Provide coaching and development guidance to team members.
• Serve as primary client contact for service delivery and resolutions.
• Prepare detailed reports on team performance and key metrics.
• Ensure compliance with regulatory requirements and SOPs.

Skills

Cash Applications

People Leadership

English Proficiency

Strategic Thinking

Education

Bachelor's degree in Accounting

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's in Finance (ACCA)

Tools

SAP S/4HANA for Financial Accounting

Blackline

Microsoft Excel

Job description

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Lead a team size of ~10 to 12 people, inspire and motivate the team to achieve their goals. Should have strong CashApps domain knowledge. Oversee daily Cash Apps operations and ensure efficient workflow management. Provide guidance and support to team members for their professional development. Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions. Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance. Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions. Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders. Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly. Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance Certifications ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges
• Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT
• Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained
• Microsoft Excel Certification - Normandale Community CollegeNormandale Community College
• SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

Cash Application, Microsoft Office, People Leadership Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - I2C Remote Type - Office Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process.