Service Delivery Manager - F&A - AP 4D

1401 Genpact India Pvt. Ltd.; Kolkata District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Hybrid Work Model

Mentorship & Learning opportunities

Job summary

Genpact is seeking a Service Delivery Manager for F&A – AP in Kolkata. You will lead Accounts Payable operations across multiple ERPs, ensuring timely and accurate invoice processing, vendor data management, and helpdesk support.

This role requires strong process discipline and cross‑functional collaboration. You will own AP KPIs/SLA delivery, be involved in audits and VOC, and participate in governance with clients and internal teams.

Qualifications

• Bachelors degree in Accounting, Commerce, Economics or Finance with AP exposure.
• Masters in Finance or related field preferred.
• Accounts Payable certification is a plus.
• Experience with multiple ERPs and EDI is desirable.

Responsibilities

• Lead AP operations with responsibility for document management, invoice processing, helpdesk, and vendor maintenance.
• Ensure timely, high‑quality delivery and KPI/SLA targets; drive process improvements.
• Coordinate intercompany and trade/non‑trade payments and audits.
• Participate in governance calls with internal and external stakeholders and drive projects.

Skills

Accounts Payable Process

Audit Responses

Vendor Management

Intercompany Payments

E‑DI (EDI)

Document Management

Customer/Client Relations

Risk Management

Monthly Close

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Finance

Accounts Payable Certification

Job description

Service Delivery Manager - F&A - AP

Ready to turn bold ideas into real‑world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry‑first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large‑scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

As a process lead, you will be responsible for Account Payables operations team, Work on Multiple ERP, Systems and Manual Intensive nature of Work Accountable for Accounts Payable process which involves activities like: Document management, Invoice processing, Helpdesk, Correspondence, Trade and Non Trade (EDI & Non-EDI), vendor maintenance, Database corrections of vendor information, Intercompany Non-Trade payments and outstanding handling Responsible for completing all activities within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable. Accountable for client VOC and successful external & internal audits Be open to work in any shift as per the business requirement Participate and lead governance calls with internal / external stakeholders Own projects and drive outcomes with multi stakeholders

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance
• Accounts Payable Certification - F-TecF-Tec

Required Skills

• Accounting
• Accounts Payable Process
• Audit Responses
• Banking Capital Markets
• Change Management
• Client Relations
• Critical Thinking
• Document Management
• Electronic Data Interchange (EDI)
• Energy Work
• Exception Processing
• Expenses
• External Reporting
• Help Desk Support
• Invoice Payments
• Monthly Close Process
• People Leadership
• Risk Management
• RPA Commercials and AOI
• Stakeholder Management
• Statistical Models
• Supplier Accounts
• Supplier Management
• Vendor Master Data Language English Language Proficiency - Proficient - C2

Additional Information

• Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Hybrid Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you’ll be in it. At Genpact, your expertise grows because you’re inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world’s leading companies operate. There’s a lot to learn here, and room to grow.