Service Delivery Manager

HCL Technologies Limited; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

HCL Technologies Limited seeks an experienced One Identity L2 Support Engineer to ensure secure and smooth operation of the One Identity Manager platform. The role covers advanced troubleshooting, administration, and escalation handling within a fast-paced environment.

You will guide L1 engineers, participate in releases, and contribute to automation efforts while maintaining high standards of security and reliability.

Qualifications

• 5–8 years of experience with One Identity Manager.
• Deep knowledge of workflows, job chains, role models, attestation, and connectors.
• Strong SQL Server and PowerShell scripting skills for admin tasks.
• Familiarity with IAM principles and best practices.
• Experience in an Agile environment with Jira.

Responsibilities

• Act as escalation SME for complex One Identity Manager issues.
• Troubleshoot and resolve escalated L2/L3 problems using deep system knowledge.
• Administer, configure, and support the One Identity Manager platform daily.
• Monitor system queues, apply patches, and upgrade the environment.
• Manage dynamic roles and policy configurations within One Identity Manager.
• Handle bulk data imports, reports, and minor bug fixes.
• Document changes and SOPs for consistent support delivery.
• Contribute to automation and improvement initiatives.
• Participate in release testing and QA activities.
• Provide leadership and mentorship to L1 engineers.

Skills

One Identity Manager

IAM

Troubleshooting

Agile

Tools

SQL Server

PowerShell

Jira

Job description

Work Experience: 5 to 8 Years

Work Location:

Technology Stack: OneIdentityStack

Job Overview:The One Identity L2 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.

Key Responsibilities

Key Responsibilities:

• Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.
• Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques.
• Provide day-to-day administration, configuration, and support of the One Identity Manager platform.
• Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.
• Manage dynamic role and policy configurations within One Identity Manager.
• Handle bulk data imports, reports, and minor bug fixes related to the platform.
• Document changes and standard operating procedures to ensure consistent and efficient support.
• Contribute to automation and continuous improvement initiatives related to the One Identity platform.
• Participate in release testing and quality assurance activities for One Identity solutions.
• Provide leadership, mentorship, and technical guidance to Level 1 engineers.

Skill Requirements

Required Skills and Experience:

• Strong experience (typically 3-5+ years) working with One Identity Manager.
• In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors.
• Proficiency in SQL Server and PowerShell scripting for administration and automation tasks.
• Familiarity with identity and access management (IAM) principles and best practices.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Experience in an agile environment and familiarity with tools like Jira.

Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences

Other Requirements

Desired Skills and Experience:

• Experience with other identity management solutions or related technologies.
• Knowledge of Active Directory and Azure Active Directory (Microsoft Entra ID).
• Understanding of security best practices and compliance frameworks relevant to identity management.
• Experience with cloud platforms and technologies, particularly as they relate to identity management.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.