Service Delivery Leader - Supply Chain Management 3

1401 Genpact India Pvt. Ltd.; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader in Supply Chain Management to guide end-to-end order fulfillment, optimize processes, and mentor a large team. The role focuses on improving OTD, reducing partial shipments, and leveraging digital solutions to enhance efficiency.

English proficiency and advanced SCM knowledge are required, with opportunities to work across global clients and drive AI-powered transformations in a fast-moving, innovation-driven environment.

Qualifications

• Bachelor's degree in a relevant discipline; advanced degrees preferred.
• CPIM and CSCP certifications from recognized institutes.
• Lean Six Sigma Green Belt certification is desirable.

Responsibilities

• Prioritize and manage order fulfillment to meet requested ship dates (RSDD).
• Implement process improvements to reduce partial shipments and optimize order management efficiency.
• Monitor SCM/Order Management metrics including network health, supplier performance, and forecast accuracy.
• Advise planning and forecasting teams on bottlenecks affecting on-time fulfillment.
• Track and optimize order entry times to improve on-time delivery (OTD).
• Maintain communication with suppliers and internal teams for timely materials availability.
• Lead and mentor large teams, deploying digital solutions to improve efficiency and profitability.

Skills

Supply chain leadership

Process optimization

Stakeholder management

Team mentoring

Education

Bachelor's in Business Administration

Bachelor's in Industrial Engineering

Bachelor's in Logistics

Bachelor's in Supply Chain Management

Master's in Operations Management

CPIM - CSCP certifications

Lean Six Sigma Green Belt

Tools

Blue Yonder Space Planning

BPCS

Kinaxis

O9 Demand Planning

Coupa

Delivery Logistics

Sourcing/Procurement systems

Job description

Service Delivery Leader - Supply Chain Management

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Prioritize and manage order fulfillment to meet requested ship dates (RSDD) while minimizing critical issues and delays.
• Implement process improvements to reduce partial shipments and optimize overall order management efficiency.
• Monitor and drive improvements in key SCM/Order Management metrics, including network health, supplier performance, forecasting accuracy, MAPE, and order fill rate.
• Advise planning and forecasting teams on bottlenecks and gaps that negatively impact on-time order fulfillment.
• Track and optimize order entry times to improve overall on-time delivery (OTD) performance.
• Maintain regular communication with suppliers and internal teams to ensure timely availability of materials and smooth execution of repair orders.
• Lead and mentor large teams, driving workforce optimization and deploying digital solutions where applicable to enhance efficiency and business profitability.

Qualifications

• Bachelors - Business Administration
• Bachelors - Industrial Engineering
• Bachelors - Logistics
• Bachelors - Supply Chain Management
• Masters - Operations Management
• APICS Certified in Production and Inventory Management (CPIM) - Lincoln Land Lincoln Land
• Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy Indian Institute of Management, Trichy
• Lean Six Sigma Green Belt Certification - Costa Rican Association of Industrial Production Engineers - CICRCosta Rican Association of Industrial Production Engineers - CICR

Required Skills

• Blue Yonder Space Planning
• Blue Yonder Space Planning
• Business Planning and Control System (BPCS)
• Category Management
• Contract Management
• Cost Management
• Coupa
• Delivery Logistics
• eSourcing
• Financial Management
• Fulfillment Operations
• Inventory Management
• Kinaxis
• Logistics Regression
• O9 Demand Planning
• Policy Governance and Risk Management
• Procurement
• Project Portfolio Management (PPM)
• Risk Governance
• Sourcing Strategic Thinking
• Strategic Sourcing
• Supplier Management
• Supply Chain Analytics
• Supply Chain Development
• Supply Chain Management (SCM)
• {+ 2 more}

Language

English Language Proficiency - Proficient - C2

Additional Job Location

Additional Job Location - Job Type Regular Master Skill List - Supply Chain Management Remote Type - Office Work Shift - Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Equal Opportunity Employment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact is an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want - and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.