Service Delivery Leader - Ops

MetLife; Dadri; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

MetLife in Noida is seeking a Senior Manager to lead the Workiva COE, shaping data management, governance, and reporting design. You will curate trusted datasets, enable scalable reporting workflows, and ensure audit-ready regulatory reporting by centralizing data into Workiva.

You will collaborate with Finance, Actuarial, Risk/Compliance, and IT to consume, transform, validate, and distribute data, define governance, standards, and reusable assets for a consistent enterprise-wide reporting

Qualifications

• 12+ years in consulting or finance industry.
• Deep Wdata/Workiva experience across SEC/statutory reporting.
• Strong data integration and governance expertise.

Responsibilities

• Administer and configure Workiva (Wdata) to enable governed, query based reporting datasets.
• Identifying/developing business requirements, functional design, process design, prototyping, testing, training, and support documentation.
• Curate, manage, and develop datasets (tables, queries, views) for insurance-related financial and regulatory reporting.
• Automate data ingestion, transformation, validation, and refresh workflows using Chains and Data Prep.
• Integrate data from upstream systems (e.g. Oracle, Workday or other data warehouses) into centralized reporting layers.
• Ensure high data quality through reconciliations, validations, and strong control frameworks.
• Establish governance standards and maintain audit-ready, traceable data processes with clear lineage.
• Deployment and expansion of Workiva Platform across global enterprise.
• Partner with business and IT teams to deliver scalable solutions, drive reusable templates, standard methods, training materials and enable user adoption.

Skills

Workiva/Wdata

SQL

Data integration

ETL

Data governance

Automation

Financial reporting

Stakeholder management

Education

Bachelor’s degree

Tools

Workiva

Oracle

Workday

ETL tools

SQL tooling

Job description

Job Description – SDL

Position Title: Senior Manager

Reports to (Responsibility Level): Director - Operations

Supervises: Individual Contributor

Location: Noida

Global Grade: GG 12

Complexity: C5T5

Position Summary

The Workiva Data Connectivity Manager will be part of the MetLife Workiva COE, supporting the design, administration, and enhancement of the Workiva Data Management Suite (Wdata), including tables, queries, views, chains, and data prep. The role focuses on curating trusted datasets, enabling scalable and controlled reporting workflows, and supporting audit-ready financial and regulatory reporting through centralized, connected data. The role will partner with Finance, Actuarial, Risk/Compliance, and IT teams to consume, transform, validate, and distribute data from enterprise systems into Workiva, helping standardize reporting across the insurance landscape. As part of the COE, this role will define governance, standards, best practices, and reusable assets to ensure consistent, efficient, and scalable reporting.

Job Responsibilities

• Administer and configure Workiva (Wdata) to enable governed, query based reporting datasets
• Identifying/developing business requirements, functional design, process design, prototyping, testing, training, and support documentation.
• Curate, manage, and develop datasets (tables, queries, views) for insurance-related financial and regulatory reporting
• Automate data ingestion, transformation, validation, and refresh workflows using Chains and Data Prep
• Integrate data from upstream systems (e.g. Oracle, Workday or other data warehouses) into centralized reporting layers
• Ensure high data quality through reconciliations, validations, and strong control frameworks
• Establish governance standards and maintain audit-ready, traceable data processes with clear lineage
• Deployment and expansion of Workiva Platform across global enterprise
• Partner with business and IT teams to deliver scalable solutions, drive reusable templates, standard methods, training materials and enable user adoption

Education, Technical Skills & Other Critical Requirement

Education

Bachelor’s degree in any stream (e.g., Commerce, Finance, Business Administration, Economics, or related fields)

Experience

(In Years)

• 12+ Years consulting or functional finance industry experience

Technical Skills

• At least one full life cycle Workiva or similar EPM cloud technology implementation experience including deep Wdata expertise and application across SEC, Statutory, and other local and management reporting
• Proven ability to deliver compliant, tech-enabled reporting solutions and drive operating model improvements
• Strong data integration & architecture skills (ETL, modeling) with experience integrating ERPs, GLs, subledgers, CRMs, and data warehouses
• Proficient in SQL, data mapping, and transformations, with experience in AI/automation-led efficiency and scalability improvements
• Insurance/investments reporting domain knowledge; self-driven, results-oriented; Workiva certification preferred with data integration/transformation exposure

Other Critical Requirements Like Voice/ Non-Voice For Insurance Ops

NA