Service Delivery Leader for AI-Led Digital Transformation

Aligned Automation Services; Pune District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Aligned Automation Services Pvt Ltd in Pune seeks a seasoned Service Delivery Leader for AI-Led Digital Transformation to own a customer delivery portfolio and serve as the onsite interface between customer stakeholders and distributed delivery teams.

Reporting into Delivery Operations, this role drives delivery outcomes, translates priorities into actionable plans, and shapes scalable solution designs leveraging GenAI, automation, data, and analytics.

Qualifications

• 15–17 years in technology services, consulting, or digital delivery.
• Strong customer-facing delivery leadership in enterprise environments.
• Deep understanding of AI, GenAI, automation, data, analytics, and cloud.

Responsibilities

• Own execution, health, and outcomes of the allocated customer portfolio.
• Act as onsite delivery lead and trusted customer interface.
• Translate priorities into clear deliverables, plans, milestones, owners, and outcomes.
• Lead solution engineering between customers and delivery teams.
• Develop solution concepts, architectures, POVs, business cases, roadmaps, and SOW inputs.

Skills

Delivery leadership

Executive communication

AI / GenAI know-how

Solution design

Distributed delivery

Tools

GenAI platforms

Cloud platforms

Automation tools

Job description

Aligned Automation Services Pvt Ltd | Full time

Service Delivery Leader for AI-Led Digital Transformation

A ‘Better Together’ philosophy towards building a better world

Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world. We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive. Enriched by our “4C’s” – Care, Courage, Curiosity, and Collaboration – our culture supports solutions that empower the possible.

Service Delivery Leader for AI-Led Digital Transformation(Solution Engineering & Delivery Ownership)

Experience: 15–17 years
Location: Pune

We are seeking a seasoned Service Delivery Leader for AI-LedDigital Transformation to own a customer delivery portfolio and serve asthe key onsite interface between customer stakeholders and distributed deliveryteams.

Reporting into Delivery Operations , this role operatesacross Customer Delivery, Solution Engineering, AI/Data, Architecture,Presales, and Growth functions.

The primary accountability is delivery and value realization —translatingcustomer priorities into executable plans, shaping solution designs, mobilizingcapabilities, and driving initiatives to measurable business outcomes.

This is a hands-on, execution-focused leadership role , withstrong emphasis on building solutions and driving delivery rather thancoordination or governance.

Key Responsibilities

1. Customer Delivery & Portfolio Leadership– Primary Accountability

• Own execution, health, and outcomesof the assigned customer portfolio.
• Act as onsite delivery lead andtrusted customer interface.
• Translate priorities into cleardeliverables, plans, milestones, owners, and outcomes .
• Drive execution through distributedteams ensuring quality, speed, and commitment adherence.
• Identify and resolve risks,dependencies, and delivery gaps proactively.
• Improve productivity, quality,automation, and cost efficiency.
• Ensure rapid conversion of customerfeedback into delivery actions.
  

2. AI-Led Digital Transformation & SolutionDesign

• Identify and shape AI-ledtransformation opportunities across the portfolio.
• Translate business problems into scalablesolution designs using GenAI, Agentic AI, automation, data, andanalytics.
• Lead solution discovery, workshops,architecture discussions, and blueprinting.
• Build transformation roadmapslinking business goals, architecture, delivery, and value realization.
• Ensure solutions are viable,scalable, and outcome-aligned.
  
• Lead solution engineering betweencustomers and delivery teams.
• Develop solution concepts,architectures, POVs, business cases, roadmaps, and SOW inputs .
• Partner with Presales, Sales, andDelivery leadership on new opportunities.
• Identify growth opportunities fromdelivery insights.
• Support RFPs, proposals, workshops,estimations, and presentations.
• Convert delivery success intoreusable solutions and new business opportunities.
  
• Bridge onsite customer stakeholdersand distributed delivery teams.
• Translate decisions, priorities,and expectations into execution plans.
• Ensure risks, constraints, andrecommendations are clearly communicated.
• Drive a high-velocity operatingmodel converting discussions into actions and timelines .
• Align Delivery, AI/Data,Architecture, Presales, and Growth teams.
• Build credibility through deliveryoutcomes and solution expertise.
• Lead executive discussions onprogress, risks, and value realization.
• Present roadmaps, solutions, andbusiness cases to senior leadership.
  

Deliverable-Oriented Leadership

Success in this role is defined by what is designed, delivered,and the value created .

Key outputs include:

• Solution architectures andblueprints
• Transformation roadmaps
• POVs and PoCs
• AI / automation business cases
• Implementation and scaling plans
• SOW and proposal inputs
• Executive readouts and valuerealization plans
• New transformation opportunities

The role requires hands-on ownership of these deliverables whileleveraging distributed teams for scale.

Required Experience & Capabilities

• 15–17 years in technology services,consulting, or digital delivery.
• Strong customer-facing deliveryleadership in enterprise environments.
• Strong understanding of AI,GenAI, Agentic AI, automation, data, analytics, and cloud .
• Demonstrated strength in solutiondesign and engineering .
• Ability to convert businessproblems into executable solutions.
• Experience withdistributed/offshore delivery models.
• Strong executive communication andfacilitation skills.
• Commercial understanding of SOWs,estimation, and value realization.
  

What Differentiates the Candidate

This role is not suited for traditional account managers orcoordination-focused profiles.

We are looking for someone who can:

The ideal candidate will be equally strong in executiveengagement, solution design, delivery execution, and end-to-end outcomeownership.

A builder mindset, strong delivery ownership, solution depth,and bias for outcomes are essential.

Success Measures

• Delivery performance and customersatisfaction
• Portfolio health and executionoutcomes
• Transformation initiatives launchedand scaled
• AI-driven productivity and businessvalue realization
• Speed and quality of solutiondesign
• Conversion of ideas into execution
• Growth from delivery-ledopportunities
• Adoption of AI-native deliverymodels
• Quality of customer-facingdeliverables
• Executive stakeholder confidence
• End-to-end value realization fromproblem to outcome