Service Delivery Automation Architect

Rimini Street; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rimini Street is looking for an experienced Service Delivery Automation Architect based in Hyderabad, India. The role involves identifying and designing automation solutions to streamline service delivery operations and ensure consistency across processes. Candidates should have a bachelor's degree in Computer Science or a related field and over 5 years of experience in service delivery automation. The position focuses on enhancing efficiency through innovative automation frameworks and collaboration with global teams.

Qualifications

• 5+ years of experience in service delivery automation process improvement.
• Strong experience analyzing service operations support workflows.
• Ability to translate operational needs into automation solution designs.

Responsibilities

• Identify automation opportunities within operational processes.
• Recommend automation solutions that reduce manual effort.
• Design scalable automation frameworks integrating enterprise platforms.

Skills

Service delivery automation process improvement

Enterprise systems architecture

Analyzing service operations support workflows

Working with ServiceNow

Workflow automation

APIs

Scripting

RPA

Analytical problem-solving

Effective collaboration

Education

Bachelor’s degree in Computer Science

Engineering or related field

Tools

ServiceNow

ERP platforms (SAP)

Job description

Service Delivery Automation Architect (Location: India, Hyderabad)

Role Overview

We are seeking an experienced Service Delivery Automation Architect to identify design and enable automation solutions across enterprise Application Managed Services operations. This role is embedded within Global Service Delivery Operations teams and focuses on improving efficiency, quality and consistency by introducing practical automation into day-to-day Service & Support delivery workflows, platforms and tools. The role works closely with regional delivery teams as well as global teams to align automation initiatives to common standards frameworks and reusable patterns.

Key Responsibilities

• Partner with service delivery teams to identify automation opportunities within operational and support processes.
• Analyze current delivery workflows and recommend automation solutions that reduce manual effort, improve consistency and lower operational risk.
• Design scalable automation frameworks that integrate enterprise platforms such as ServiceNow and ERP systems.
• Define automation solution designs using appropriate technologies including workflow automation, APIs, scripting, AI, and RPA where applicable.
• Lead automation backlog prioritization and roadmap definition.
• Work with global teams to align automation initiatives to shared standards architectures and implementation patterns.
• Support consolidation of automation efforts into a consistent global approach while still meeting regional delivery needs.
• Prioritize automation initiatives based on delivery impact, feasibility and value.
• Provide architectural guidance and support to Service Delivery Automation Engineers during implementation.
• Ensure automation solutions are scalable, maintainable and suitable for reuse across multiple support processes and product lines.
• Establish automation governance, standards, and best practices.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
• 5 or more years of experience in service delivery automation process improvement or enterprise systems architecture.
• Strong experience analyzing service operations support or managed services workflows.
• Experience working with enterprise IT service management platforms such as ServiceNow.
• Working knowledge of automation approaches including workflow automation, APIs, scripting and RPA.
• Ability to translate operational needs into clear practical automation solution designs.
• Strong analytical problem solving and communication skills.
• Ability to collaborate effectively with both regional delivery teams and global stakeholders.

Preferred Skills

• Experience working in global service delivery or managed services organizations.
• Familiarity with ERP platforms (SAP, etc.) and enterprise application environments.
• Experience aligning regional solutions to global standards or shared frameworks.
• Exposure to AI-assisted automation use cases where they provide clear operational value.
• Experience working closely with automation or engineering implementation teams.

Equal Employment Opportunity Statement

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.