Service Team Lead

ProTech ITS; Ahmedabad District; Hybrid; INR 450,000 - 650,000; Full time

Job summary

ProTech ITS is seeking a Service Team Lead to oversee daily service operations, manage client and internal escalations, and coordinate across departments. The role includes supporting the team, tracking ticket progress, and assisting with billing activities to ensure timely delivery.

The position requires 1–3 years of experience in service/operations and offers a full-time engagement with both Ahmedabad and remote work options.

Qualifications

• 1–3 years of experience in service/operations.

Responsibilities

• Manage client and internal escalations, ensuring timely resolution.
• Provide technical guidance and daily support to Level 1 technicians.
• Assist coordinators with scheduling and resource planning.
• Support onboarding and management of subcontractors.
• Monitor SPS to identify delays and coordinate with the Parts team.
• Oversee billing activities, ensuring accuracy and timely closure.

Job description

• Department: Administrative Operations
• Experience: 1 – 3 Years
• Job Type: Full-Time
• Location: Ahmedabad / Remote

Overview
The Service Team Lead is responsible for overseeing daily service operations, handling escalations from clients and internal teams, and ensuring smooth coordination across departments. The role also involves supporting the team, monitoring ticket progress, managing billing activities, and assisting with technical decisions to ensure service quality and timely delivery.

Key Responsibilities

• Manage client and internal escalations, ensuring timely resolution.
• Provide technical guidance and daily support to Level 1 technicians.
• Assist coordinators with scheduling and resource planning.
• Support onboarding and management of subcontractors.
• Monitor SPS to identify delays and coordinate with the Parts team.
• Oversee billing activities, ensuring accuracy and timely closure.