Service Coordinator

Navkar Business Services; Mumbai City; On-site; INR 400,000 - 600,000; Full time

Job summary

Navkar Business Services is seeking a Work Order Coordinator to own maintenance work orders from logging to closure. You will review tenant requests, assign tasks to in-house technicians and external vendors, and monitor progress for timely resolution.

The role requires strong leadership, problem-solving, and clear communication with tenants, vendors, and internal teams, with a focus on safety and facility standards.

Qualifications

• Experience in work order, maintenance, or operations management.
• Strong leadership and team coordination abilities.
• Strong problem-solving and decision-making under pressure.
• Experience in residential rental office highly preferred.
• Excellent computer skills, including Windows, Excel, Word, Outlook and web-based programs.
• Ability to prioritize work based on safety, urgency, and tenant impact.
• Effective communication skills for tenants, vendors, and internal teams.

Responsibilities

• Take ownership of all maintenance work orders and ensure their execution from logging to closure.
• Review and validate tenant requests for accuracy and proper categorization.
• Assign and coordinate tasks with in-house technicians and external vendors.
• Monitor progress, identify bottlenecks, and implement corrective actions.
• Conduct quality checks to ensure compliance with standards and safety regulations.
• Act as the primary contact for tenants regarding updates, delays or escalations.
• Address urgent maintenance situations promptly to minimize disruption.
• Track recurring issues and coordinate with management for long-term solutions.
• Maintain records of maintenance activities, resources used and costs.
• Mentor and motivate technicians to improve productivity and service quality.
• Collaborate with property management teams to support efficiency and tenant satisfaction.
• Continuously identify process improvements to enhance work order management.

Skills

Work order management

Leadership

Problem solving

Tenant communication

Coordination

Residential property

Tools

Windows

Excel

Word

Outlook

Web-based programs

Job description

Position : Work Order Coordinator
Roles and Responsibilities:

• Take ownership of all maintenance work orders and ensure their effective execution from logging to closure .
• Review and validate tenant requests to ensure accurate information and proper categorization
• Assign and coordinate tasks with in-house technicians and external vendors for timely resolution
• Monitor progress of work orders, proactively identify bottlenecks, and implement corrective actions
• Conduct quality checks on completed work to ensure compliance with property standards and safety regulations
• Act as the primary point of contact for tenants regarding maintenance updates, delays, or escalations
• Address urgent or emergency maintenance situations promptly, ensuring minimal disruption to tenants
• Track recurring maintenance issues and coordinate with management for long‑term solutions
• Maintain accurate and comprehensive records of all maintenance activities, resources used, and costs
• Mentor, guide, and motivate technicians to improve productivity, accountability, and service quality
• Collaborate with property management teams to support operational efficiency and tenant satisfaction
• Continuously identify process improvements to enhance work order management and property maintenance performance

Requirements and Skills:

• Experience in work order, maintenance, or operations management
• Strong leadership and team coordination abilities
• Strong problem‑solving and decision‑making under pressure
• Experience in residential rental office highly preferred.
• Knowledge of basic calculations, writing and reading comprehension skills
• Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web‑based programs
• Ability to prioritize work based on safety, urgency, and tenant impact
• Effective communication skills for tenants, vendors, and internal teams