Service Advisor

Denis Mahony Ltd.; Moter; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

22 days annual leave (25 for long‑serv

Performance Related Bonus Scheme

Training and career progression

Uniform and Safety Gear provided

Bike to work scheme

Onsite parking

Friendly work environment

Job summary

Denis Mahony Motor Group is seeking an experienced Parts Advisor to join the Aftersales team in providing genuine Toyota and Lexus parts and accessories to retail and workshop customers. You will process orders, manage stock, and deliver expert advice with a focus on accuracy and service quality.

The ideal candidate will have automotive parts experience, strong customer service skills, excellent organisation, computer literacy, and a clean driving licence.

Qualifications

• Previous experience in a Parts Advisor, Motor Factor, Parts Department, or similar automotive role.
• Knowledge of automotive parts and accessories, ideally within a dealership environment.
• Excellent customer service and communication skills.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Good computer literacy and experience using parts management systems.
• The ability to work efficiently in a fast-paced environment.
• A positive attitude and the ability to work both independently and as part of a team.
• A full, clean driving licence would be an advantage.

Responsibilities

• Assisting the Parts Manager with the day-to-day operation of the Parts Department.
• Supplying genuine Toyota and Lexus parts and accessories to workshop technicians and retail customers.
• Processing customer orders efficiently and ensuring all orders are completed accurately and in a timely manner.
• Managing goods inward, checking deliveries, and ensuring stock is correctly received and stored.
• Maintaining accurate stock control and reporting any discrepancies to the Parts Manager.
• Processing parts returns, warranty returns, and supplier credits in line with manufacturer procedures.
• Handling customer enquiries by phone, email, and in person, providing expert advice and support.
• Identifying and sourcing parts using manufacturer systems and electronic catalogues.
• Maintaining a clean, organised, and safe parts department environment.
• Supporting the achievement of departmental targets and customer satisfaction objectives

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Computer literacy

Team player

Independent worker

Full driving licence

Tools

Parts management systems

Manufacturer catalogs

Job description

Parts Advisor

Denis Mahony Motor Group

The Denis Mahony Motor Group was founded in 1963 on Glasnevin Hill, Dublin 11. Since then, the group has transformed itself into one of the leading motor retail groups in Ireland.

The group has branches in Kilbarrack and the Exit 5, M50, with a portfolio of renowned car franchises such as Toyota & Lexus. Each branch has its own fully equipped, state of the art service department.

The Denis Mahony Motor Group have their own finance company, City and County Finance, and Ireland largest independent vehicle leasing and fleet management provider in Mahony Fleet (Formerly Avis Fleet Solutions).

The Denis Mahony Motor Group has grown and expanded over the last 50 years but the philosophy that this company was built on remains true still to this day – Our Customer\'s Needs Drives Us. We are committed to always providing a quality service to our customers.

With a growing demand for Hybrid vehicles, Denis Mahony looking for an experienced Parts Advisor to join our Aftersales team

The Role

As a Parts Advisor, you will play a key role in ensuring the efficient supply of genuine Toyota and Lexus parts and accessories to both retail and workshop customers. You will be responsible for processing orders accurately, managing stock, and providing expert advice while maintaining the highest standards of customer care.

Key Responsibilities

• Assisting the Parts Manager with the day-to-day operation of the Parts Department.
• Supplying genuine Toyota and Lexus parts and accessories to workshop technicians and retail customers.
• Processing customer orders efficiently and ensuring all orders are completed accurately and in a timely manner.
• Managing goods inward, checking deliveries, and ensuring stock is correctly received and stored.
• Maintaining accurate stock control and reporting any discrepancies to the Parts Manager.
• Processing parts returns, warranty returns, and supplier credits in line with manufacturer procedures.
• Handling customer enquiries by phone, email, and in person, providing expert advice and support.
• Identifying and sourcing parts using manufacturer systems and electronic catalogues.
• Maintaining a clean, organised, and safe parts department environment.
• Supporting the achievement of departmental targets and customer satisfaction objectives

The Ideal Candidate Will Have

• Previous experience in a Parts Advisor, Motor Factor, Parts Department, or similar automotive role.
• Knowledge of automotive parts and accessories, ideally within a dealership environment.
• Excellent customer service and communication skills.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Good computer literacy and experience using parts management systems.
• The ability to work efficiently in a fast-paced environment.
• A positive attitude and the ability to work both independently and as part of a team.
• A full, clean driving licence would be an advantage.

Benefits

• Full time permanent position
• Very competitive salary above the industry guidelines based on experience
• Performance Related Bonus Scheme
• 22 days annual leave (increasing to 25 days under length of service scheme)
• Generous Employee Referral Scheme
• Training, development and career progression programme
• Uniform and Safety Gear provided
• Bike to work scheme available
• Onsite parking
• Friendly work environment