Server Tech Services Engineer

Akamai Technologies, Inc.; Mysuru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Server Tech Services Engineer in Mysuru, India. You will diagnose hardware and network issues remotely, coordinate repairs with ISPs and field engineers, and manage Akamai's hardware assets.

You will work with the hardware engineering team to resolve post-deployment issues and monitor failure patterns, ensuring reliable infrastructure for Akamai's edge platform across APJ.

Qualifications

• Bachelor's degree (or equivalent) in technology or related field.
• 1+ years hands-on network and server hardware experience in fault diagnosis.
• Basic knowledge of server hardware technologies (types of hard drives, RAM, motherboards, RAID).
• Basic knowledge of layer 1 and 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Exposure to data center technologies and infrastructure.
• Ability to maintain good working relationships with internal and external stakeholders and vendors.
• Demonstrate analytical troubleshooting skills and systematic information gathering.
• Able to occasionally work non-office hours.

Responsibilities

• Diagnosing hardware and network issues remotely.
• Facilitating server repairs with ISP and Field Engineers to fix issues.
• Coordinating return of Akamai equipment to warehouse/vendors.
• Working with hardware engineering to resolve post-deployment hardware issues.
• Monitoring hardware failure patterns and reporting to Hardware Engineering and vendors.
• Managing Akamai's hardware assets.

Skills

Network troubleshooting

Server hardware

OS - Unix/Linux CLI

Data center technologies

Analytical problem solving

Education

Bachelor's degree in technology or related field

Tools

RAID technology

Job description

Do you have a passion for network infrastructure technologies?

Would you enjoy maintaining mega scale global internet platform infrastructure?

Join our Server Tech Services Team!

Our Network Infrastructure organization is responsible for Akamai's Edge Platform. It is one of the world's largest distributed platforms consisting of over 250,000+ servers across 137 countries. This platform handles a significant portion of the world's Internet traffic. Our Server Tech Services team works on hardware and network issues on Akamai's infrastructure.

Partner with the best

As a Server Tech Services Engineer, you will work on troubleshooting hardware and network issues on Akamai servers across APJ. This infrastructure delivers Akamai's Content Distribution Network as well as our Internet Security products.

As a Server Tech Services Engineer, you will be responsible for:

• Diagnosing hardware and network issues remotely

• Facilitating server repairs working with ISP and Field Engineers to fix those issues

• Coordinating return of Akamai equipment back to the warehouse/vendors

• Working with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed

• Monitoring hardware failure patterns and proactively reporting to Hardware Engineering and vendors

• Managing Akamai's hardware assets

Do what you love

To be successful in this role you will:

• Bachelor's Degree (or equivalent) in technology or related field or relevant Professional Experience

• Have 1+ years of hands-on network and server hardware experience in fault diagnosis

• Have basic knowledge of server hardware technologies such as types of hard drives, RAMs, motherboards and RAID

• Have basic knowledge of layer 1 and 2 troubleshooting skills, OSI Model and Unix/Linux command-line interface (CLI)

• Have exposure to Data center technologies and infrastructure

• Be able to to maintain good working relationships with internal and external stakeholders, third party service providers and vendors

• Demonstrate exceptional analytical skills, the ability to systematically gather relevant information and use that information to troubleshoot and resolve issues

• Be able to occasionally work in non-office hours

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge:

Running apps closer to users for instant performance.

Security

Neutralizing threats before they ever reach your data.

Content Delivery

Scaling the world's biggest moments without a glitch.

AI

Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits. (https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits)

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Equal Employment Opportunity Rights

Akamai Technologies is an Aff… All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.