Associate IT Support Specialist

Akamai Technologies, Inc.; Bengaluru; A distancia; INR 450.000 - 750.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

FlexBase program

Descripción de la vacante

Join Akamai Technologies, Inc. as an Associate IT Support Specialist in Bengaluru, delivering IT helpdesk support across live chat, phone, tickets, and email to internal customers worldwide.

You will work mostly remotely with occasional on-site meetings and training, handling software/hardware troubleshooting, network basics, and ITIL/CompTIA guidance to maintain system availability and user satisfaction.

Formación

• 13+ years? in IT Helpdesk?
• Understand software/hardware troubleshooting, macOS/Windows/Linux environments, networking fundamentals.
• IT certifications like CompTIA A+ or ITIL Foundation.

Responsabilidades

• Providing initial support to internal customers via live chat, phone, tickets, and email for seamless communication and assistance.
• Working primarily remotely, with occasional office visits required for internal meetings, team activities, or training sessions as necessary.
• Reviewing, own, and resolve service requests in a timely and accurate manner.Aim to reach first-call/touch problem resolution
• Understanding remote service tools to resolve issues, enhancing exceptional customer experiences, and collaborating with peers to develop optimal internal solutions.
• Being resourceful, finding accurate answers, and offering actionable, timely feedback to teammates to enhance service quality effectively.
• Demonstrating unwavering dedication to safeguarding and preserving the integrity of the Solution Center brand.

Conocimientos

IT Helpdesk experience

OS troubleshooting (macOS/Windows

Herramientas

CompTIA A+

ITIL Foundation

Descripción del empleo

Job Description:

Passionate about solving technical challenges for your
colleagues?

Passionate about make your
colleagues work easy?

Join our Solution Center

The Solution Center delivers IT support to internal customers worldwide. The team focuses on excellent service through various communication channels. Embracing organizational diversity, the team collaborates globally to develop solutions that help Akamai fulfill commitments to external customers.

Partner with the best

This role involves delivering excellent customer support in person, via chat, tickets, or phone. Diagnose and resolve technical issues effectively using problem-solving and interpersonal skills. Communicate with clarity, patience, and empathy to address concerns. Provide technical assistance, resolve IT challenges, and maintain system functionality to improve organizational productivity and user satisfaction.

As an Associate IT Support Specialist, you will be responsible for:

• Providing initial support to internal customers via live chat, phone, tickets, and email for seamless communication and assistance.


• Working primarily remotely, with occasional office visits required for internal meetings, team activities, or training sessions as necessary.


• Reviewing, own, and resolve service requests in a timely and accurate manner.Aim to reach first-call/touch problem resolution


• Understanding remote service tools to resolve issues, enhancing exceptional customer experiences, and collaborating with peers to develop optimal internal solutions.


• Being resourceful, finding accurate answers, and offering actionable, timely feedback to teammates to enhance service quality effectively.


• Demonstrating unwavering dedication to safeguarding and preserving the integrity of the Solution Center brand.

Do what you love

To be successful in this role you will:

• Possess 13 of relevant experience in IT Helpdesk support.


• Understand software and hardware troubleshooting, macOS/Windows/Linux environments, networking fundamentals, and utilize experience with common office applications effectively.


• Utilize office applications, showcase interpersonal skills, resolve technical challenges while maintaining composure and ensuring exceptional customer focus.


• Have the dedication to maintaining a clean, safe, and
  efficient workspace both back and front of house


• Demonstrate enthusiasm for exceptional customer service, effective communication abilities, interpersonal expertise, and hold IT certifications like CompTIA A+ or ITIL Foundation.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether youre streaming live events, scrolling social media, watching your favorite series, or managing your savings, were the engine behind the scenes. We provide the worlds most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the worlds biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the worlds most distributed cloud platform.
At Akamai, we dont just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And were the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your jobs needs

Akamais FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. Its not about telling employees where to work; its about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.