Server Admin L2 Support

Iron Mountain Incorporated; Navi Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Iron Mountain is actively seeking a Senior Data Center Operations Engineer to oversee Linux-based infrastructure, Nutanix environments, and high-availability data center services. You will lead a team of technicians, handle L2 escalations, and ensure DR readiness while aligning with ITIL processes.

The role requires strong RHCE certification, 5+ years in data center operations, and expertise in RHEL/Ubuntu, web servers, and database tuning.

Qualifications

• 5+ years of experience in data center operations and Linux system administration.
• RHCE certification required or equivalent.
• Strong experience with ITIL-aligned processes (Incident, Problem, Change, Configuration).
• Experience with Nutanix Acropolis/AHV and virtualization platforms a plus.
• Excellent leadership and incident-resolution abilities.

Responsibilities

• Lead daily Linux administration and oversee Nutanix/AHV environments; manage platform migrations across VMware/Hyper-V.
• Drive L2 incident resolution, RCA, and service delivery within SLAs.
• Direct and mentor a team of data center technicians; execute DR drills and monitor compute with tools like PRTG/Zoho.

Skills

Linux administration

DevOps practices

Team leadership

Incident management

RHCE

Education

RHCE certification

ITIL knowledge

Tools

PRTG

Zoho

VMware

Hyper-V

Apache

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a skilled and proactive Senior Data Center Operations Engineer to join our Data Center Infrastructure & Operations team. In this role, you will be responsible for managing Red Hat Enterprise Linux (RHEL) systems, overseeing Nutanix hyperconverged infrastructure, driving Level 2 (L2) incident resolution, and leading a team of data center technicians to ensure seamless service delivery. You will join a high-performing, collaborative team of infrastructure, network, and virtualization specialists dedicated to maintaining high availability and seamless data center operations across round-the-clock shift rotations.

What You’ll Do

• Manage and optimize data center infrastructure: Lead daily Linux administration (Red Hat Enterprise Linux / Ubuntu), configure Apache web servers and load balancers, manage Nutanix Acropolis Operating System / Acropolis Hypervisor (AOS/AHV) environments, and oversee platform migrations across VMware and Hyper-V.
• Drive incident management and service delivery: Handle Level 2 (L2) technical escalations, conduct Root Cause Analysis (RCA) for complex issues, perform database performance tuning (MySQL, MS-SQL, PostgreSQL), and collaborate with cross-functional infrastructure teams to fulfill customer orders within Service Level Agreements (SLAs).
• Ensure operational continuity and team leadership: Direct and mentor a team of data center technicians, execute Disaster Recovery (DR) drills, proactively monitor compute alerts using tools like PRTG and Zoho, and ensure strict compliance with Information Technology Infrastructure Library (ITIL) processes.

What You’ll Bring

The ideal candidate will have: 5+ years of experience in data center operations, Linux system administration, and infrastructure management. Strong technical expertise in Red Hat Enterprise Linux (RHEL 8), shell scripting/DevOps practices, Nutanix Acropolis Operating System / Acropolis Hypervisor (AOS/AHV), web servers, and database fine-tuning. Proven ability in Level 2 (L2) troubleshooting, leading technical teams, executing Disaster Recovery (DR) plans, and managing ITIL-aligned processes (Incident, Problem, Change, and Configuration Management). Essential Certification: Red Hat Certified Engineer (RHCE). (Preferred Certification: Information Technology Infrastructure Library [ITIL]). Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.