SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

HCL Technologies Limited; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HCLTech is seeking a Senior Administrator for MS Teams Live Events in Noida, India. The role focuses on administering Live Events, provisioning access, and delivering high-quality webcast support during events.

The position requires L3 incident management and coordination with Meetyoo for large-scale events, with a strong emphasis on ITIL processes and cross-team collaboration.

Qualifications

• Bachelor's degree or equivalent in CS/IT.
• MS Teams Live Events administration experience.
• Webcast/broadcast production support experience.
• Strong incident & problem management skills.
• Knowledge of self-service provisioning and NPM processes.
• Experience coordinating with external vendors (Meetyoo).

Responsibilities

• Administer MS Teams Live Events self-service provisioning.
• Provide L3 technical support during live webcast/broadcast events.
• Coordinate with Meetyoo and event organizers on scheduling & handoff.
• Own escalation & root-cause analysis for webcast/Teams issues.
• Maintain SOPs and post-event reports; participate in governance reviews.

Skills

MS Teams Live Events

Webcast / Broadcast

NPM Access Provisioning

Incident Management

Streaming / AV Troubleshooting

M365 / Teams Admin

Network QoS

ServiceNow ITSM

Vendor Coordination (Meetyoo)

Education

Bachelor's Degree in CS/IT or equivalent

ITIL Foundation

Microsoft 365 Certified: Teams Administrator Associate

Broadcast/AV Certification

Tools

Meetyoo

NPM (Managed Mailbox)

Office 365 Admin Center

Job description

SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online India Job Description SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online Noida, Uttar Pradesh

Job Summary

Webcast/Broadcast (Teams) Engineer (L3)

Key Responsibilities

MS Teams Live Events Self-Service Administration Administer the self-service access request process for MS Teams Live Events, including NPM (managed mailbox) provisioning and approval workflows. Support event organizers with pre-event setup, producer role assignment, and technical readiness checks. Webcast/Broadcast Production Support Provide L3 technical support during live webcast/broadcast events, including troubleshooting streaming, audio/video, and network issues in real time. Coordinate with the external event subcontractor (Meetyoo) for large-scale/high-visibility event production and technical handoff. Incident, Problem & Change Management Own L3 incident escalation and problem management/root-cause analysis for webcast/broadcast and Teams Live Events issues. Plan and execute changes to the Teams Live Events self-service process and supporting infrastructure. Stakeholder & Support-Tier Coordination Coordinate with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) on event support escalation and support-tier alignment. Coordinate with event organizers, communications teams, and the Meetyoo subcontractor on event scheduling and technical requirements. Documentation & Reporting Maintain SOPs and technical runbooks for webcast/broadcast event support; produce post-event and operational reports. Participate in governance and service review meetings.

Skill Requirements

Core Skills Microsoft Teams Live Events Administration Webcast / Broadcast Production Support NPM (Managed Mailbox) Access Provisioning Incident & Problem Management Real-Time Streaming / AV Troubleshooting Working Knowledge Microsoft 365 / Teams Platform Administration Network Fundamentals (streaming bandwidth, QoS) ServiceNow ITSM External Vendor/Subcontractor Coordination (Meetyoo)

Other Requirements

Preferred Skills Microsoft Teams Rooms Ecosystem Familiarity (adjacent device family) Video Production / Broadcast Engineering Background German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor's Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Microsoft 365 Certified: Teams Administrator Associate Broadcast/AV Production Certification (if available)

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.