Senior Administrator - Program & Project Management

HCL Technologies Limited; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited in Noida, Uttar Pradesh seeks a Senior Administrator - Program & Project Management to oversee high-quality technical support and efficient operations. You will troubleshoot complex incidents, perform root cause analyses, and implement effective solutions to enhance customer satisfaction while contributing to the organization's security posture and operational excellence.

The role emphasizes project execution, knowledge management, and coaching team members to improve

Qualifications

• Experience in project execution and support operations.
• Strong incident management and troubleshooting skills.
• Familiarity with knowledge management and training methods.

Responsibilities

• Adhere to quality standards and regulatory requirements in support operations and project tasks.
• Provide advanced technical support for complex incidents and perform root cause analysis.
• Update and manage the knowledge base, train new team members, and coach analysts.
• Resolve complex tickets within SLAs by collaborating with cross-functional teams.
• Enhance customer experience and CSAT by ensuring first-call resolution and reducing reopenings.
• Proactively mitigate security threats and maintain a strong security posture.

Skills

Project execution

Incident management

Analytical problem solving

Knowledge management

Security protocols

Job description

Senior Administrator - Program & Project Management - Noida, Uttar Pradesh

Job Summary

The Sr. Project Executive Administrator plays a pivotal role in ensuring high-quality technical support and operational efficiency within the organization. This role is essential for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By leveraging expertise in project execution and support operations, this position contributes significantly to maintaining the organizationâs security posture and operational excellence.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
• Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
• Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

• Advanced Proficiency In Project Execution And Support Operations.
• Strong Knowledge Of Incident Management And Troubleshooting Techniques.
• Excellent Analytical And Problem-Solving Skills.
• Familiarity With Knowledge Management Practices And Training Methodologies.
• Proficiency In Security Protocols And Policies Relevant To Support Operations.

Other Requirements

• Optional But Valuable Certifications: Itil Foundation, Pmp (Project Management Professional), Or Equivalent Project Management Certifications

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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