Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Lucknow; On-site; INR 500,000 - 900,000; Full time

Job summary

HCL Technologies Limited in Lucknow, India, is seeking a Support Administrator skilled in Microsoft VDI, RDSH, and Windows environments to independently resolve tickets, meet SLAs, and provide on-call support. The role focuses on optimizing service delivery and customer satisfaction.

You will update knowledge bases, train new analysts, and contribute to CSAT through first-call resolution and reduced reopenings.

Qualifications

• Experience with Microsoft VDI and RDSH environments.
• Strong knowledge of Windows operating systems relevant to VDI.
• Experience with video/telepresence tech is a plus.
• Ability to perform root cause analysis on escalated issues.
• Excellent communication and training skills.

Responsibilities

• Resolve tickets independently with emphasis on SLAs and timely response.
• Perform root cause analysis to prevent recurrence and improve reliability.
• Update knowledge base for support processes and solutions.
• Deliver training and coaching to new team members.
• Maintain high CSAT by achieving first-call resolution and minimizing reopened cases.

Skills

VDI Solutions

RDSH

Windows OS

Touch Services

Communication Skills

Job description

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services India Lucknow, Uttar Pradesh

Job Summary

The Support Administrator for Microsoft VDI Solution/RDSH plays a critical role in ensuring the smooth operation of virtual desktop infrastructures. This position focuses on independently resolving customer tickets, providing on-call support, and conducting root cause analyses to enhance service quality and customer satisfaction.

Key Responsibilities

• Provide Technical Support For Microsoft Vdi Solution And Rdsh By Independently Resolving Tickets And Ensuring Adherence To Agreed Slas For Ticket Volume And Response Time.
• Conduct Root Cause Analysis Of Escalated Issues In Virtual Desktop Environments, Implementing Solutions To Prevent Recurrence And Improve System Reliability.
• Update And Manage Knowledge Base Articles To Facilitate Continuous Improvement And Streamline Support Processes.
• Deliver Training And Coaching To New Team Members And Analysts, Enhancing Team Capabilities And Operational Efficiency.
• Ensure High Levels Of Customer Satisfaction By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Contributing To Overall Csat Metrics.

Skill Requirements

• Proficient In Microsoft Vdi Solution And Rdsh Technologies.
• Solid Understanding Of Windows Operating Systems And Touch Services.
• Familiarity With Video And Telepresence Technologies.
• Strong Problem-Solving Skills And Analytical Abilities To Conduct Root Cause Analysis.
• Excellent Communication And Interpersonal Skills To Support And Train Team Members.

Other Requirements

• Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
• Itir Foundation Certification (Optional But Valuable)

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.