Intune & Remote Desktop Support Engineer

TalentD; Lucknow; A distancia; INR 350.000 - 650.000; Jornada completa

Descripción de la vacante

TalentD is seeking an Intune & Remote Desktop Support Engineer to manage, troubleshoot, and support endpoint devices and remote access across the enterprise. You will handle Intune device management, application deployment, security compliance, and end-user assistance to ensure a secure and efficient user experience.

You will provide Level 1/2 remote support, troubleshoot Windows devices, assist with Microsoft 365 apps, and escalate complex issues following SLAs and organizational policies.

Formación

• Experience with remote desktop support.
• Familiar with Microsoft Intune as a bonus.
• Experience supporting Windows devices and Microsoft 365 apps.

Responsabilidades

• Provide Level 1 and Level 2 remote technical support to end users.
• Troubleshoot Windows devices, software, and connectivity issues.
• Support Remote Desktop Services (RDS), VPN, and remote access solutions.
• Resolve incidents related to laptops, desktops, and peripherals.
• Assist users with Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Perform remote troubleshooting and escalate complex issues when required.

Conocimientos

Remote Desktop Support

Intune

Descripción del empleo

Job Summary

The Intune & Remote Desktop Support Engineer manages, supports, and troubleshoots endpoint devices and remote access solutions across the enterprise. The role covers Microsoft Intune device management, application deployment, security compliance, remote desktop support, user onboarding and offboarding, and technical help for end users. The engineer keeps endpoints secure, systems available, and the user experience smooth, while following organizational policies and service level agreements (SLAs).

Key Responsibilities

• Provide Level 1 and Level 2 remote technical support to end users.
• Troubleshoot Windows devices, software, and connectivity issues.
• Support Remote Desktop Services (RDS), VPN, and remote access solutions.
• Resolve incidents related to laptops, desktops, and peripherals.
• Assist users with Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Perform remote troubleshooting and escalate complex issues when required.

Skill Requirements

Primary skill: Remote Desktop Support. Secondary skill: Intune.

Other Requirements

Primary: Remote Desktop Support. Secondary: Intune.