Remote Desktop Support Engineer

Cognizant; Chennai; Remote; INR 450,000 - 600,000; Full time

Job summary

Cognizant in Chennai is seeking an experienced Windows L2/L3 Support Engineer to provide advanced support for Windows-managed desktops and endpoints.

The role covers remote desktop support, Intune, SCCM, AD and policy management, and requires 2–7 years of experience with immediate to 30 days notice. You will collaborate with L3 and network teams to resolve complex issues and ensure SLA adherence.

Qualifications

• 2–7 years of experience in Windows L2/L3 support.
• Experience with remote desktop, SCCM Intune, and endpoint management.
• Immediate to 30 days notice period.
• Location: Chennai, Tamil Nadu.

Responsibilities

• Resolve L2 desktop, application, and connectivity issues.
• Manage user accounts, access provisioning, and security policies.
• Support modern endpoint management and device compliance.
• Collaborate with L3, Network, and Application teams for complex issues.
• Ensure SLA adherence and maintain accurate ticket documentation.

Skills

Windows 10 & 11 Support

Microsoft Intune

Microsoft Entra ID/Azure AD

Active Directory & Group Policy

VPN & Network Troubleshooting

Windows Update for Business

Endpoint Management & ITSM Tools

Job description

Role : Windows L2, L3 Support Engineer | RDS | Intune |
Experience Required: 2 to 7 Years.
Notice Period - Immediate to 30 days.
Location - Chennai.

We are looking for experienced Windows L2 Support Engineers to provide advanced support for Windows-managed desktops, laptops, and endpoints.

Primary skills: Remote desktop support, Windows, SCCM Intune.

Key Skills:

• Windows 10 amp; 11 Support
• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Active Directory amp; Group Policy
• VPN amp; Network Troubleshooting
• Windows Update for Business
• Endpoint Management amp; ITSM Tools

Responsibilities:

Resolve L2 desktop, application, and connectivity issues. Manage user accounts, access provisioning, and security policies. Support modern endpoint management and device compliance. Collaborate with L3, Network, and Application teams for complex issues. Ensure SLA adherence and maintain accurate ticket documentation.