SeniorAdministrator - IT Operations Management, RESTful API, Angular

HCL Technologies Limited

Greater Noida

On-site

INR 900,000 - 1,500,000

Full time

15 hours ago

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Job summary

HCL Technologies Limited is seeking a Moveworks Developer & Support Engineer to design, develop, and deploy AI-driven automation across IT operations. You will build scalable Moveworks workflows, integrate with ServiceNow ITSM, and connect Microsoft Teams and enterprise systems to streamline service desk operations.

The role emphasizes end-to-end deployment, production support, and continual automation optimization, with a focus on secure, scalable enterprise-grade solutions within an ITSM

Qualifications

4–8+ years in ITSM / Automation / Chatbot development.
Experience with enterprise AI chatbot platforms.
Strong troubleshooting and problem-solving skills.
Familiarity with REST APIs, Webhooks, and integrations.
Functional Service Desk / ITSM domain knowledge.

Responsibilities

Design and develop Moveworks workflows (Agent Studio: actions, plugins, listeners).
Build and maintain integrations with ServiceNow ITSM, Microsoft Teams, and enterprise systems (Azure AD, SCCM/Intune, APIs).
Manage end-to-end deployment lifecycle (Dev → UAT → Production).
Provide L2/L3 production support; troubleshoot workflow failures and bot responses.
Monitor performance, ensure SLA adherence, and resolve incidents.

Skills

Moveworks Agent Studio

REST APIs

Webhooks

ServiceNow ITSM

Microsoft Teams

Azure AD

Python

JavaScript

ITSM domain knowledge

Tools

Azure AD

SCCM/Intune

Job description

SeniorAdministrator - IT Operations Management, RESTful API, Angular SeniorAdministrator - IT Operations Management, RESTful API, Angular India Job Description SeniorAdministrator - IT Operations Management, RESTful API, Angular Gautam Buddha Nagar, Uttar Pradesh

Job Summary

ob Description: Moveworks Developer & Support Engineer Role Summary Responsible for development, integration, and production support of Moveworks platform to enable AI-driven automation and enhance employee support experience. The role focuses on building scalable workflows, ensuring platform stability, and driving automation adoption across Service Desk operations. Key Responsibilities Development & Integration Design and develop Moveworks workflows (Agent Studio: actions, plugins, listeners) Build and maintain integrations with: ServiceNow (ITSM workflows, catalog) Microsoft Teams (chat interface) Enterprise systems (Azure AD, SCCM/Intune, APIs) Translate use cases into automated conversational experiences Deployment & Lifecycle Management Manage end-to-end deployment lifecycle (Dev → UAT → Production) Perform configuration, testing, and rollout of bot use cases Ensure stable and secure deployment aligned to enterprise standards Production Support & Operations Provide L2/L3 support for Moveworks platform Troubleshoot workflow failures, integration issues, and bot responses Monitor performance, ensure SLA adherence, and resolve incidents Platform Optimization & Automation Improve automation rates and user experience (deflection, resolution speed) Maintain knowledge integrations (KB, FAQs, SharePoint) Identify and implement new automation opportunities Governance & Compliance Ensure secure integrations and policy compliance Maintain documentation, runbooks, and audit artifacts Skills & Experience Technical Moveworks Agent Studio / similar chatbot platforms REST APIs, Webhooks, integrations ServiceNow ITSM knowledge Microsoft Teams & Azure AD integration Scripting (Python / JavaScript) Functional Service Desk / ITSM domain knowledge Automation & AI-driven support experience Strong troubleshooting and problem-solving Experience 4–8+ years in ITSM / Automation / Chatbot development Experience with enterprise AI chatbot platforms preferred

Key Responsibilities

Skill Requirements

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.