Administrator (Support & Operations)

HCL Technologies Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

HCLTech in Hyderabad seeks a Workstation Engineer to design, implement, and manage end-user computing environments across the enterprise. You will handle Windows and macOS workstations, software deployment, patching, and endpoint security, while driving automation and improving user experience.

The role emphasizes standardization, OS management, and collaboration with Security and IT operations to ensure compliance and efficient support.

Qualifications

• Experience administering endpoint management platforms such as Microsoft Intune, SCCM/MECM, BigFix, Workspace ONE or equivalent.
• Strong knowledge of Windows and macOS workstation administration.
• Experience with automation using PowerShell or Python.
• Experience with endpoint security controls and vulnerability remediation.
• Ability to manage and deploy software and patches.

Responsibilities

• Endpoint Management: Manage and support Windows and macOS workstations across the enterprise.
• Develop and maintain workstation standards, images, and configurations.
• Administer endpoint management platforms such as Intune, SCCM/MECM, BigFix, Workspace ONE.
• Software Deployment & Patch Management: package, test, and deploy applications; patch OS and apps.
• Performance & User Experience: monitor health and user experience metrics; diagnose issues.
• Security & Compliance: implement endpoint security controls and aid audits.
• Automation & Continuous Improvement: develop PowerShell/Python scripts to automate workflows.
• Incident & Problem Management: provide L2/L3 support; root cause analysis.
• Virtual Desktop & Modern Workplace: support AVD, Citrix, Horizon and related tech.

Job description

The Workstation Engineer is responsible for the design, implementation, management, and support of end-user computing environments, including desktops, laptops, virtual desktops, endpoint security, software deployment, and workstation lifecycle management. The role focuses on improving end-user experience, optimizing workstation performance, maintaining compliance, and driving automation across enterprise endpoints.

Key Responsibilities

Endpoint Management Manage and support Windows and macOS workstations across the enterprise. Develop and maintain workstation standards, images, and configurations. Administer endpoint management platforms such as Microsoft Intune, SCCM/MECM, BigFix, Workspace ONE, or equivalent. Manage workstation provisioning, deployment, refresh, and decommissioning processes. Software Deployment & Patch Management Package, test, and deploy applications. Manage operating system and application patching. Ensure compliance with security and vulnerability remediation requirements. Maintain software distribution processes and deployment automation. Performance & User Experience Monitor workstation health and user experience metrics. Analyze performance issues related to CPU, memory, disk, network, and application usage. Proactively identify and remediate endpoint issues. Support Digital Employee Experience (DEX) platforms. Security & Compliance Implement endpoint security controls. Support antivirus, EDR/XDR, encryption, and vulnerability remediation activities. Ensure compliance with corporate security policies and regulatory requirements. Participate in security audits and remediation efforts. Automation & Continuous Improvement Develop PowerShell, Python, or other automation scripts. Reduce manual effort through workflow automation. Drive standardization and operational efficiency initiatives. Maintain documentation, SOPs, and knowledge articles. Incident & Problem Management Provide L2/L3 technical support for workstation-related incidents. Perform root cause analysis for recurring issues. Collaborate with Service Desk, Infrastructure, Security, and Application teams. Participate in major incident and problem management processes. Virtual Desktop & Modern Workplace Support Support Azure Virtual Desktop (AVD), Citrix, VMware Horizon, or similar technologies. Manage virtual workstation images and policies. Troubleshoot user access and performance issues.

Skill Requirements

Endpoint Management Manage and support Windows and macOS workstations across the enterprise. Develop and maintain workstation standards, images, and configurations. Administer endpoint management platforms such as Microsoft Intune, SCCM/MECM, BigFix, Workspace ONE, or equivalent. Manage workstation provisioning, deployment, refresh, and decommissioning processes. Software Deployment & Patch Management Package, test, and deploy applications. Manage operating system and application patching. Ensure compliance with security and vulnerability remediation requirements. Maintain software distribution processes and deployment automation. Performance & User Experience Monitor workstation health and user experience metrics. Analyze performance issues related to CPU, memory, disk, network, and application usage. Proactively identify and remediate endpoint issues. Support Digital Employee Experience (DEX) platforms. Security & Compliance Implement endpoint security controls. Support antivirus, EDR/XDR, encryption, and vulnerability remediation activities. Ensure compliance with corporate security policies and regulatory requirements. Participate in security audits and remediation efforts. Automation & Continuous Improvement Develop PowerShell, Python, or other automation scripts. Reduce manual effort through workflow automation. Drive standardization and operational efficiency initiatives. Maintain documentation, SOPs, and knowledge articles. Incident & Problem Management Provide L2/L3 technical support for workstation-related incidents. Perform root cause analysis for recurring issues. Collaborate with Service Desk, Infrastructure, Security, and Application teams. Participate in major incident and problem management processes. Virtual Desktop & Modern Workplace Support Support Azure Virtual Desktop (AVD), Citrix, VMware Horizon, or similar technologies. Manage virtual workstation images and policies. Troubleshoot user access and performance issues.

Other Requirements

Endpoint Management Manage and support Windows and macOS workstations across the enterprise. Develop and maintain workstation standards, images, and configurations. Administer endpoint management platforms such as Microsoft Intune, SCCM/MECM, BigFix, Workspace ONE, or equivalent. Manage workstation provisioning, deployment, refresh, and decommissioning processes. Software Deployment & Patch Management Package, test, and deploy applications. Manage operating system and application patching. Ensure compliance with security and vulnerability remediation requirements. Maintain software distribution processes and deployment automation. Performance & User Experience Monitor workstation health and user experience metrics. Analyze performance issues related to CPU, memory, disk, network, and application usage. Proactively identify and remediate endpoint issues. Support Digital Employee Experience (DEX) platforms. Security & Compliance Implement endpoint security controls. Support antivirus, EDR/XDR, encryption, and vulnerability remediation activities. Ensure compliance with corporate security policies and regulatory requirements. Participate in security audits and remediation efforts. Automation & Continuous Improvement Develop PowerShell, Python, or other automation scripts. Reduce manual effort through workflow automation. Drive standardization and operational efficiency initiatives. Maintain documentation, SOPs, and knowledge articles. Incident & Problem Management Provide L2/L3 technical support for workstation-related incidents. Perform root cause analysis for recurring issues. Collaborate with Service Desk, Infrastructure, Security, and Application teams. Participate in major incident and problem management processes. Virtual Desktop & Modern Workplace Support Support Azure Virtual Desktop (AVD), Citrix, VMware Horizon, or similar technologies. Manage virtual workstation images and policies. Troubleshoot user access and performance issues.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.