Senior Workplace Manager

Jones Lang LaSalle Incorporated; Kolkata District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Kolkata seeks a seasoned Facilities Manager to oversee on-site FM operations, contracts, and budgets. You will lead a professional team, manage subcontractors, and ensure service delivery aligns with client expectations and regulatory requirements.

The role emphasizes cost efficiency, continuous improvement, and strong communication with the client and internal stakeholders at JLL.

Qualifications

• Graduate in any discipline, engineering background preferred, 10–15 years in facilities management.

Responsibilities

• Lead the JLL management team in delivering facility management services.
• Ensure maintenance services meet contractual commitments and budgets.
• Define technical and commercial terms; prepare tender documents for Annual Maintenance Contracts.
• Conduct competitive tendering and select suitable subcontractors for the site.
• Develop SLAs and coordinate with procurement and vendors to close SLAs.
• Monitor contractor performance and client satisfaction, with regular reporting.

Skills

Communication skills

Team leadership

Problem solving

Education

Engineering background

Job description

Company Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Facilities Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.

Key Responsibilities

• Lead the JLL management team in the delivery of facility management services.
• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
• Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
• Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
• Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, JLL and its subcontractors.
• Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
• Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
• Advise Client on future year maintenance budgets as and when requested for.
• Maintain all records related to the performance of facility management operations on Client site.
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organisation.
• Train team members on all Quality policies & procedures.
• Audit sub contractors on quality of materials & upkeep of the site.
• Review the performance of JLL staff and conduct performance appraisals from time to time.
• Interface with the JLL’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
• Prepare and review the preventive maintenance register on a monthly basis and update the same to JLL Account Director / Manager.
• Liaison with the client Finance team.
• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
• Develop MIS reports for JLL’s management team and necessary client reporting.
• Chair the monthly progress meeting during the absence of operations manager.
• General Administration & Management.
• Client & Business Unit Liaison.
• Team management including Vendor team (onsite personnel).
• Prepare, submit and review Monthly Report to client.
• Preparation and submission of management reports/analysis as and when required by client.
• Expense tracking oversight and invoice management.
• Assistance to Client - FM for preparation of Annual Budget.
• Formulation and implementation of Policies & Procedures.
• Including Annual Update of Operations Manual, Delphi+ update, implementation of tools and management.
• Property Services, Routine & Ad-Hoc Maintenance.
• Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc.
• Operational Risk Management.
• Update and implement Emergency Response plan; drills etc as required.
• After office hours’ facilities assistance response.
• Operational Audits and Compliance.
• Escalation of Incidents/Problems.
• Vendor & Contractor Management.
• Evaluate Vendor Procurement & Contracts.
• Administration & Management.

Requirements and Qualifications

• Graduate in any discipline preferably engineering background 10 – 15 years experience in facilities management.
• Tertiary qualifications in building management and/or business desirable.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.
• Well-groomed and presentable all the time.
• Good communication Skills.

Employment Details

Location: On-site –Kolkata, WB

Scheduled Weekly Hours: 48

Equal Opportunity Statement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

Company Information

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.