Senior Web integration specialist

Futops; Gurugram District; On-site; INR 400,000 - 900,000; Full time

Job summary

Futops in Gurugram, India, invites a senior leader to drive profitability and governance for Professional Services. You will design the cost-to-serve framework and implement scalable reporting across Finance, Sales, Product, and Partners to support margin growth.

The role requires hands-on delivery experience with SIP/SBC architectures, CRM/PSA tooling, and end-to-end SOW governance, including change orders and revenue recognition.

Qualifications

• Extensive experience in technology services and strong commercial acumen.
• Experience owning end-to-end professional services delivery and SOW governance.
• Ability to build reporting infrastructure with CRM/PSA tooling.

Responsibilities

• Own PS profitability & commercial governance, including cost-to-serve baseline and margin policy.
• Lead standardisation and rollout of PS platform services, ensuring reusable assets.
• Drive automation in onboarding and delivery to reduce manual effort and cut costs.
• Oversee SOW library, change orders, pricing tiers, and revenue recognition integrity.
• Provide technical coordination for SIP, WIS, and integration architectures with cross-functional teams.
• Monitor PS delivery metrics and maintain expert knowledge of products and deployment methods.
• Lead a distributed team and manage capacity planning to protect margins.

Skills

Commercial acumen

Cross-functional collaboration

Data literacy

Executive reporting

Tools

Salesforce

Precursive

Job description

THE OPPORTUNITY: Reporting to the VP Professional Services, this is a senior role at the centre of PS's commercial and operational maturity. You will build the frameworks, systems and reporting that turn Professional Services into a scalable, margin-positive function cost-to-serve modelling, commercial reporting and process automation. Working for Professional services initiatives with Finance, Sales, Product and Partners.

YOU WILL BE RESPONSIBLE FOR:

• PS Profitability & Commercial Governance own execution of the PS Profitability Programme, including the cost-to-serve baseline, rate card design and margin policy applied across delivery types.
• Drive the rollout and ongoing monitoring of platform services standardisation and similar PS initiative — ensuring reusable delivery assets and service scope clarity are maintained and updated as the product lifecycle evolves.
• Leads the implementation and rollout of new PS product and service initiatives to end customers — such as self-serve onboarding, working cross-functionally to ensure successful adoption.
• Scope Governance & Change Management — own the SOW template library and the change order commercial framework, defining categories, pricing tiers and escalation paths, and working with Customer Solutions team to protect scope accuracy and revenue recognition integrity.
• Automation & Process Design — Drive automation into customer onboarding journey across delivery phases such as — discovery & design , QA to reduce manual effort and deliver measurable cost savings across the PS lifecycle.
• Leads a team — covering SIP and WIS engineers, Providing technical coordination and support for project-related matters, taking ownership of resource allocation and capacity planning.
• Own billable utilisation targets globally and elevate resourcing gaps or over-capacity risks before they impact delivery commitments or PS margin.
• Maintain the reporting and monitoring of PS delivery metrics — including TTR, billable utilization, revenue per head, standardisation ratio, and PS gross margin.
• Building and maintaining an expert knowledge of company's products, services, and deployment methodology

WE WANT TO HEAR FROM YOU IF YOU:

• Extensive experience in technology services, with deep domain expertise across CaaS, UCaaS, voice platforms, and web or application-based solutions — including hands-on technical delivery.
• Knowledge in SIP, SBC, media gateway, and integration architectures alongside payment or compliance platform.
• Demonstrated experience owning end-to-end professional services delivery — from complex solution design and SOW governance through to go-live, change orders, and in-life support.
• Strong commercial acumen with experience owning PS delivery metrics — including utilisation, margin, time-to-revenue, and resource capacity planning — and presenting performance data to senior leadership.
• Systems and data literacy — hands-on experience with Salesforce and PSA tooling (Precursive or equivalent); able to build reporting infrastructure, not just consume it.
• Technical awareness sufficient to engage credibly with Solutions Architects and delivery engineers, and to review SOW scope and change requests with confidence.
• Experience working cross-functionally with Sales, Product, and Engineering on professional services related matters — comfortable holding authority in commercial conversations.
• Self-motivated and resilient leader with a track record of building high-performing teams and driving adoption of standards and frameworks across geographically distributed functions.
• Exceptional written and verbal communication — able to produce executive-ready reporting and present independently to senior stakeholders