Manager/Senior Manager - Business Strategy

Leadout Capital; Bengaluru; Vor Ort; INR 3.500.000 - 5.500.000; Vollzeit

Zusammenfassung

Leadout Capital is seeking an experienced Program Management Strategy & Operations Manager/Sr Manager to oversee cross-functional programs spanning strategy, planning, governance, and enablement. You will drive strategic initiatives for the GDC and manage partner performance with KPI governance.

Ideal candidates have 8+ years in program management and substantial IT experience, with Salesforce exposure and strong PM tools proficiency. Expect senior collaboration and AI-enabled workflow adoption.

Qualifikationen

• 8+ years of Program Management experience.
• 14+ years of overall IT experience.
• 5+ years of exposure to Salesforce Projects/Products is a strong asset.
• Collaborates with senior executives and partner organizations.
• Hands-on with CRM software (Salesforce, Siebel, Clarify, Vantive, PeopleSoft, NetSuite).
• Proficient with PM tools like JIRA and MS Project.
• Able to build impactful presentations for strategic direction.
• Advanced Excel skills including data analysis.

Aufgaben

• Drive programs of strategic importance across the Global Delivery Center.
• Conceptualise, analyse and evaluate program needs with business justification.
• Define KPIs and governance for partner performance and outcomes.
• Collaborate with stakeholders to scope deliverables, timelines and resources.
• Identify risks and opportunities across multiple projects.
• Communicate status, risks, and issues to management and sponsors.
• Lead enablement programs with a focus on workforce readiness for business needs.
• Leverage AI-enabled tooling to accelerate development and quality.
• Mentor new hires and manage multiple projects concurrently.

Kenntnisse

Program management

Strategic thinking

Stakeholder management

Agile / Scrum

AI tooling awareness

Executive communication

Presentation skills

Excel proficiency

Tools

JIRA

MS Project

Excel

Jobbeschreibung

The Experience

As a Program Management Strategy & Operations Manager/Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy,
This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

What You'll Actually Be Doing

• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
• Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
• Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements.
• Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners.
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Ability to build project timelines to plan and lead all aspects of and report progress within the project environment
• Work with vendors for handling programs relating to subcontractors
• Support the Talent Strategy charter in driving enablement programs that create a workforce ready for current and future business requirements
• Basic Technical Literacy to design technical enablement programs and assess their impact on resource skill readiness for projects
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate Salesforce Field Service solution development, Apex, Lightning Web Components, Flows, mobile application development, and integrations while maintaining platform security, performance, and Salesforce best practices.
• Practical fluency in using AI coding assistants and modern development ecosystems to maximize development productivity, optimize Field Service solutions, document custom implementations, and deliver secure, scalable, and high

You're Our Person If...

• 8+ years of Program Management experience and 14+ years of overall IT experience
• 5+years of exposure to Salesforce Projects/Products is a strong asset
• Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs
• Understanding of resource utilization and worked with strategies to get the right skills for the right projects.
• Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Hands-on experience with PM tools like JIRA / MS Project
• Adept in building presentations that enable communication of strategic direction across the organization
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to manage multiple projects/ programs and mentor new hires