Engineer, Professional Services

ABACUS; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ABACUS is seeking an Engineer, Professional Services to develop and deploy client-centered solutions for financial services and healthcare clients. You will enhance our service catalogue and deliver robust, repeatable solutions across the organization.

The role involves handling complex technical tasks, configuration of Windows servers and Microsoft products, and strategic guidance on cloud deployments. Some travel, hybrid work, and occasional evenings are expected.

Qualifications

• Strong technical skills with public cloud technologies, Azure specifically.

Responsibilities

• Handle complex technical project tasks and initial troubleshooting for clients.
• Client facing role with occasional on-site visits.
• Configure and troubleshoot servers, networks and cloud services.
• Manage small and medium projects and provide technical advice on planning calls.
• Occasional international travel and on-call work.
• Documentation of internal processes and guides.

Skills

Technical implementation

Troubleshooting

Windows Server config

Microsoft deployment

AI & DLP

Networking

Tools

Azure

ChatGPT

Claude

CoPilot

Job description

Job Description

Job Title: Engineer, Professional Services

Overview

We are looking for a candidate that willdevelop and deployclientcenteredsolutions and enhance ourservicecataloguefor clients based in the financial services& healthcareindustries. With a keeninterestinindustrystandards,best practicesand emergingtrends,the candidate will provideanddeliversolutions that are tailored to our clients’ needswhile also beingrobust, repeatable, and embraced throughoutthe organization.

Roles & responsibility

• Handling complex technical project tasks, projectissuesand initial troubleshooting for clients.
• A client facing role with occasional in person visits to client sites.
• Configuration and troubleshooting of servers and networks.
• Configuration and migration of Cloud Services.
• Management of small and medium sized projects.
• Providetechnical advice on planning and scoping calls.
• Help achieve department goals by hitting personal KPI targets.
• Some international travel and on-call requirement.
• Some evening shifts, Working from Home.
• Documentation of internal processes and guides

Skills** **

• Technical implementation and troubleshooting
• History troubleshooting and/or installing IT infrastructure at a senior level
• Configuration of Windows Servers
• Configuration & deployment of Microsoft products
• Configuration of AI and DLP preferred
• Networking – configure firewalls, managed switches, TCP/IPand protocols

Qualifications** **

• Strong technical skills with public cloud technologies, Azure specifically
• Familiarity with industry standard LLMs such as Claude,CoPilotand ChatGPT as both an internal research tool and as deployed with clients.
• Minimum1-2years’experience in a system engineeringroleor5+ years senior deskside support experience.
• Certifications preferred (AI,Azure Expert, MCSE, VCP, CCP)
• MSP experience preferred
• Ability to commute in a hybrid fashion both at client sites and our office.
• Ability to travel regionally on occasional basis
• Willing to work in 24/7 environment